Impact-Driven Clinic Operations Manager

High&Low Headhunters; Kuta Utara; On-site; IDR 167,400,000 - 256,680,000; Full time

Benefits offered by this job

Salary according to experience

BPJS

Job summary

The Healing Centre in Bali is seeking an experienced Operations Manager to oversee day-to-day clinic activities, optimize processes, and drive growth. You will lead staff, implement SOPs, manage resources, and ensure high quality patient care in a compassionate environment.

Ideal candidates bring 2–5 years in clinic operations or hospital management, strong project oversight, excellent communication, and a proactive, team-oriented mindset ready to partner with vets and support teams.

Qualifications

• Local candidate only.
• Fluency in English and Bahasa is mandatory.
• Minimum 2-5 years of experience in clinic operations / hospital management / similar position.
• Good experience with managing multiple projects.
• Presentable, engaging and takes initiative.
• Proven experience in managing and improving operational processes.
• Strong analytical and problem-solving skills.
• Ability to foster a collaborative and positive work environment.
• Team player at all times.

Responsibilities

• Manage all staff related tasks at the clinic.
• Develop job descriptions, employment contracts, employee performance reviews, staff schedules, payroll, and all other matters relating to the management of the team.
• Overseeing staff from all aspects - Schedule, Training, Presentation, Behaviour.
• Manage Clinic Operations ( Monthly, Quarterly, Mid, Yearly ) focusing on Clinic Growth, Patient Experience & Satisfaction, Quality Management ( SOP and Policies, implementing clinic policies).
• Inventory control / Budgeting / Dialoguing with suppliers - Food, medical, cleaning materials.
• Overseeing the cleaning and maintenance of animal transport vehicles, garden machinery, petrol, electricity, internet, CCTV.
• Basic bookkeeping - petty cash for suppliers with receipts from staff / maintaining daily, weekly, and monthly accounting reports.
• Organising schedule for animals - vet appointments, vaccinations, sterilisation.
• Managing client relations - Guests, Fosters, Adopters.
• Updating animal medical records daily.
• Developing newsletter / promotion / advertising initiatives with PR Department.
• Ensure reminder WA, new client letters, etc are sent on time.
• Analyse current performance and identify areas for new opportunities.
• Create and implement various programs to increase client engagement and satisfaction.
• Work together with other internal teams.
• Maintain a good communication with vets, specialist vets as key partners of The Healing Centre.
• Drive a community environment with core values of accountability, compassion, integrity, and transparency - becoming an advocate of these values in your day to day and across the charity.

Skills

Team management

Operational planning

Analytical thinking

Communication

Budgeting

Job description

The Healing Centre in Bali is seeking an experienced Operations Manager to oversee day-to-day clinic activities, optimize processes, and drive growth. You will lead staff, implement SOPs, manage resources, and ensure high quality patient care in a compassionate environment.

Ideal candidates bring 2–5 years in clinic operations or hospital management, strong project oversight, excellent communication, and a proactive, team-oriented mindset ready to partner with vets and support teams.