Healthcare Operations Lead - Patient Experience (Bali)

Monroe Consulting Group; Buleleng; On-site; IDR 350,000,000 - 700,000,000; Full time

Job summary

Monroe Consulting Group, an Executive Recruitment firm, partners with a leading healthcare organisation to hire an Operations Manager based in Bali.

The role oversees patient-facing operations across Patient Services and the Business Office, driving operational excellence, enhancing patient experience, and coordinating with medical, nursing, pharmacy, and other teams to ensure efficient service delivery.

Qualifications

• Bachelor's degree in a relevant discipline.
• Proven experience in hospital or healthcare operations.
• Experience in people/team management.
• Good command of English and willingness to be based in Bali.

Responsibilities

• Lead daily Patient Services and Business Office operations.
• Manage and develop the operational team.
• Collaborate with medical, nursing, pharmacy, and other stakeholders.
• Drive improvements in processes, service quality, and patient experience.
• Monitor performance and resolve workflow issues.
• Foster a collaborative, people-oriented working environment.

Skills

People management

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in a relevant discipline

Job description

Monroe Consulting Group, an Executive Recruitment firm, partners with a leading healthcare organisation to hire an Operations Manager based in Bali.

The role oversees patient-facing operations across Patient Services and the Business Office, driving operational excellence, enhancing patient experience, and coordinating with medical, nursing, pharmacy, and other teams to ensure efficient service delivery.