Practice Manager

PT. PRADOWANSA SUKSES LESTARI; Jakarta Selatan; On-site; IDR 250,000,000 - 450,000,000; Full time

Job summary

PT. PRADOWANSA SUKSES LESTARI is seeking a business-minded leader to oversee daily clinic operations and drive financial performance. You will work closely with the Head of Medical Department to ensure medical teams have resources for excellent patient care and to elevate client experience.

You will lead strategic workforce planning, recruitment, training, and performance management across veterinarians, nurses, and staff while delivering strong client engagement and marketing initiatives.

Qualifications

• Bachelor's degree in Business, Management, Hospital Operations Management, or related field.
• Minimum 3 years management experience in veterinary or healthcare settings.
• Proven ability to manage day-to-day client-facing and doctor-facing operations.
• Strong strategic thinking with ability to translate goals into plans.
• Exceptional leadership and communication with empathy.
• Proficient in Excel and using digital clinic systems.

Responsibilities

• Manage daily clinic operations, patient flow, and SOP compliance.
• Oversee clinic financials including budget, revenue, and expenses.
• Collaborate with Head of Medical Department to ensure resources for patient care.
• Lead workforce planning including recruitment, training, performance management, and morale.
• Deliver exceptional client service and lead client engagement and marketing initiatives.

Skills

Leadership

Communication

Crisis management

Client relations

Strategic thinking

Team management

Education

Bachelor's degree in Business, Management, Hospital Operations Management, or related field

Tools

Excel

Clinic software

Job description

We are seeking a business-minded leader to oversee daily clinic operations, drive financial performance, ensure regulatory compliance, and elevate client experience while working hand-in-hand with the Head of Medical Department to build a thriving, high-performing pet hospital.

Key responsibilities

Manage daily clinic operations, patient flow, and compliance with SOPs and veterinary regulations

Oversee clinic financials including budget, revenue, and expenses

Collaborate with the Head of Medical Department to ensure medical teams have the resources, systems, and support needed to deliver excellent patient care

Lead strategic workforce planning through collaborating on recruitment, training, performance management, and fostering strong team morale across veterinarians, nurses, and supporting staff

Deliver exceptional client service, resolve concerns professionally, and lead client engagement and marketing initiatives

About you

Bachelor's degree in Business, Management, Hospital Operations Management, or related field

Minimum 3 years management experience, preferably in veterinary or healthcare settings

Proven ability to manage day-to-day client-facing and doctor-facing operational activities

Strong strategic thinking and ability to translate business goals into actionable plans

Exceptional leadership and communication skills with experience leading diverse, multi-disciplinary teams with empathy

Proficient in Excel and experience in using digital clinic systems

Excellent communication, crisis management, and client relations skills