Hybrid Customer Support Specialist - Surabaya

Pt Gap Logistics; Jakarta Pusat; Hybrid; IDR 44,640,000 - 72,540,000; Full time

Job summary

Pt Gap Logistics in Surabaya, East Java, is seeking a dedicated Customer Support Representative for a hybrid role. You will be the first contact for customers, handling inquiries via phone, email, and live chat, and guiding them through orders and product information.

The position emphasizes clear communication, problem solving, and teamwork to maintain high customer satisfaction. You will navigate the CRM, log interactions, process returns, and collaborate with colleagues to meet service

Qualifications

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using computers and common software applications.
• Ability to multit

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Process orders, returns, and exchanges as per company guidelines.
• Escalate complex issues to the appropriate internal teams.
• Maintain accurate customer records and interaction logs in the CRM system.
• Gather customer feedback and share insights to improve services.
• Assist with navigating the company website and mobile application.
• Collaborate with team members to achieve departmental goals and improve customer satisfaction.

Job description

Pt Gap Logistics in Surabaya, East Java, is seeking a dedicated Customer Support Representative for a hybrid role. You will be the first contact for customers, handling inquiries via phone, email, and live chat, and guiding them through orders and product information.

The position emphasizes clear communication, problem solving, and teamwork to maintain high customer satisfaction. You will navigate the CRM, log interactions, process returns, and collaborate with colleagues to meet service