Hybrid Customer Support & Operations Specialist

Abb Ltd; Jakarta Pusat; Híbrido; IDR 133 920 000 - 200 880 000; Tempo integral

Resumo da oferta

ABB Ltd in Jakarta, Indonesia, is seeking a Customer Support Specialist to provide technical, order, and payment-related assistance to internal and external customers. The role follows a hybrid work model and reports to the Customer Operation Manager.

You will coordinate with Sales, Operations, and other teams, analyze data, and help improve customer satisfaction while ensuring timely updates to customers and end-to-end handling of requests.

Qualificações

• Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
• Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
• Working knowledge of ERP systems, preferably SAP.
• Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders.
• Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
• Fluent in English and Bahasa Indonesia, both written and spoken.

Responsabilidades

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice).
• Keeping the customers proactively informed on the issue status and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and tracking regular sales performance against the target.

Conhecimentos

Customer support

ERP SAP

Communication

Teamwork

English

Bahasa Indonesia

Formação académica

Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field

Ferramentas

SAP

Descrição da oferta de emprego

ABB Ltd in Jakarta, Indonesia, is seeking a Customer Support Specialist to provide technical, order, and payment-related assistance to internal and external customers. The role follows a hybrid work model and reports to the Customer Operation Manager.

You will coordinate with Sales, Operations, and other teams, analyze data, and help improve customer satisfaction while ensuring timely updates to customers and end-to-end handling of requests.