Customer Support Specialist

Abb Ltd; Jakarta Pusat; Hybrid; IDR 133,920,000 - 200,880,000; Full time

Job summary

ABB Ltd in Jakarta, Indonesia, is seeking a Customer Support Specialist to provide technical, order, and payment-related assistance to internal and external customers. The role follows a hybrid work model and reports to the Customer Operation Manager.

You will coordinate with Sales, Operations, and other teams, analyze data, and help improve customer satisfaction while ensuring timely updates to customers and end-to-end handling of requests.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
• Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
• Working knowledge of ERP systems, preferably SAP.
• Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders.
• Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
• Fluent in English and Bahasa Indonesia, both written and spoken.

Responsibilities

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice).
• Keeping the customers proactively informed on the issue status and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and tracking regular sales performance against the target.

Skills

Customer support

ERP SAP

Communication

Teamwork

English

Bahasa Indonesia

Education

Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field

Tools

SAP

Job description

Customer Support Specialist

Perusahaan : Abb Ltd Jenis Pekerjaan : Full-Time Jakarta, Indonesia

Deskripsi Pekerjaan - Customer Support Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Operation Manager

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In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

This role is contributing to the PG 4094/MO/MOSE/Customer Operation in Jakarta and Surabaya .

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
• Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
• Working knowledge of ERP systems, preferably SAP.
• Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders. Good teamwork, accountability, and customer-oriented mindset.
• Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
• Fluent in English and Bahasa Indonesia, both written and spoken.

More about us

ABB Motion Service (MOSE) is part of ABB's Motion Business Area, a global leader in motors, drives, and lifecycle services. We help customers across a wide range of industries improve reliability, productivity, energy efficiency, and sustainability through innovative service solutions and technical expertise. Our Customer Support team plays a critical role in delivering seamless customer experiences by managing order execution, coordinating with internal stakeholders, and supporting the efficient delivery of service solutions to our customers.

#ABBCareers #RunwithABB #Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.