Customer Support Specialist

Abb; Surabaya ꦱꦸꦫꦧꦪ; Hybrid; IDR 120,000,000 - 180,000,000; Full time

Job summary

ABB Motion Service MOSE in Indonesia seeks a Customer Operations professional to provide technical, order, and payment-related support to internal and external customers. The role is hybrid, supporting Jakarta and Surabaya, reporting to the Customer Operation Manager.

You will coordinate with Sales, Operations, and Supply Chain to resolve issues, keep customers informed, and analyze performance data to drive improvements. SAP experience is preferred and English/Indonesian fluency is required.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 3 years in Sales Support, Customer Service, or related function.
• Working knowledge of ERP systems, preferably SAP.
• Proactive communication across sales, service, ops and customers.
• Ability to identify risks, resolve issues, and support decisions.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Coordinate with Sales, Operations, SCM and other teams to resolve customer issues.
• Propose solutions and ensure end-to-end handling of requests.
• Keep customers informed on issue status and clarify doubts.
• Prepare and analyze regular statistics and share insights with management.

Skills

Customer service

Stakeholder coordination

English & Indonesian bilingual

Problem solving

Education

Bachelor’s degree in business/engineering/finance

Tools

SAP ERP

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Customer Operation Manager

Your Role And Responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: hybrid

This role is contributing to the PG 4094/MO/MOSE/Customer Operation in Jakarta and Surabaya.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications For The Role

• Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
• Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
• Working knowledge of ERP systems, preferably SAP.
• Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders. Good teamwork, accountability, and customer-oriented mindset.
• Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
• Fluent in English and Bahasa Indonesia, both written and spoken.

More About Us

ABB Motion Service (MOSE) is part of ABB's Motion Business Area, a global leader in motors, drives, and lifecycle services. We help customers across a wide range of industries improve reliability, productivity, energy efficiency, and sustainability through innovative service solutions and technical expertise. Our Customer Support team plays a critical role in delivering seamless customer experiences by managing order execution, coordinating with internal stakeholders, and supporting the efficient delivery of service solutions to our customers.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?