Field Technical Support

Hewlett Packard Enterprise; Jakarta Selatan; On-site; IDR 18,000,000 - 32,000,000; Full time

Job summary

Hewlett Packard Enterprise in Jakarta seeks a Field Technical Support professional to operate within enterprise customer environments, delivering integrated solutions and growing HP deployments.

You will resolve incidents, collaborate with teams, and advise on escalation decisions while balancing client needs with internal priorities. Strong communication, problem-solving, and project management skills are essential, with significant travel in Indonesia.

Qualifications

• Bachelor's degree or Associate degree in a technical field with 4–6 years of related experience.
• Broad knowledge of HP products and services offerings.
• Able to communicate effectively with technical staff and management.
• Technical background to communicate with customers and technicians.
• Strong problem solving and prioritization abilities.
• Basic project management, communication, and analytical skills.

Responsibilities

• Apply technical knowledge to operate a technology area or customer group with moderate risk.
• Integrate technical knowledge and business understanding to create customer solutions.
• Resolve most technical incidents independently within area.
• Collaborate with team members to resolve complex cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Provide proactive and reactive solutions to prevent problems.
• Apply HP solutions to meet moderately complex customer needs.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationships with management in assigned accounts.
• Influence delivery decisions on account plans.
• Drive customer expectation management during escalations.

Skills

Technical communication

Problem solving

Project management

Analytical skills

Customer interaction

Education

Bachelor's degree

Associate degree

Job description

Field Technical Support Description

As a Field Technical Support in Jakarta, you have a win-win opportunity: Use your skills to sell integrated solutions, then grow your own career through a variety of paths inside one of the world’s leading technology companies.

Responsibilities

• Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
• Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• Build strong relationship with management in assigned accounts.
• Influence delivery decisions on assigned account plans.
• Drive Customer Expectation management as part of escalation process.

Requirements

• Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
• Broad knowledge of HP products and services offerings.
• Basic knowledge of corporate organization, job, and policies.
• Comprehensive business, technical, or functional knowledge.
• Communicate effectively and tactfully to technical level, first- and middle-level management within an organization.
• Problem-solving skills (proactive, reactive and creative).
• Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions.
• Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation.
• Basic project management, communication, and analytical skills and able to suggest operational efficiencies.

About the team

The role will be part of an existing Customer Support and Services Team in Jakarta, Indonesia, and will mainly be supporting the Enterprise business. Sustainable impact is HP’s commitment to create positive, lasting change for the planet, its people, and our communities. This serves as a guiding principle for delivering on our corporate vision – to create technology that makes life better for everyone, everywhere.

Job details

• Job - Services Schedule - Full time
• Shift - No shift premium (Indonesia)
• Travel - 75%
• Relocation - No

Equal Opportunity Employer (EEO)

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Company values

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