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Shoepee Operations in Medan manages the end-to-end logistics and cross-functional activities including Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud, ensuring smooth flow from order to delivery.
Join to monitor inbound/outbound processes, optimize 3PL interactions, and design delivery schedules and routes with couriers to improve warehousing, shipping, and last-mile efficiency in the region.
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.