HRIS Implementation & Customer Success Specialist

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

Dealls – Jobs, CV & Mentoring is seeking an Implementation & Customer Success Specialist for KantorKu HRIS to guide clients from setup through day-to-day use after go-live. You’ll understand client HR processes, configure the system, assist with data migration, and troubleshoot issues to ensure smooth operation.

Role requires collaboration with Product/Engineering, strong problem-solving, and excellent Bahasa Indonesia communication.

Qualifications

• Bachelor's degree in any field is required.
• At least 2 years in customer success, SaaS implementation, software onboarding, HRIS implementation, HR operations, payroll operations, account management or B2B software support.
• Strong problem-solving and able to investigate issues systematically.
• Detail-oriented when working with employee data, attendance, or payroll data.
• Clear written and verbal communication in Bahasa Indonesia.
• Able to manage multiple clients with deadlines and follow-ups.

Responsibilities

• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approvals, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering for technical investigations or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Skills

Customer Success

SaaS implementation

Software onboarding

HRIS implementation

HR operations

Payroll operations

Account management

B2B software support

Data analysis

Attention to detail

Communication skills

Learning agility

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Implementation & Customer Success Specialist (HRIS)

We are looking for an Implementation & Customer Success Specialist to help companies successfully adopt KantorKu HRIS, from initial setup and onboarding to day-to-day usage after go-live.

Responsibilities

• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering teams when issues require technical investigation or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Requirements

• Bachelor's degree in any field.
• Min. 2 years of experience in one or more of the following:
• Customer Success
• SaaS implementation
• Software onboarding
• HRIS implementation
• HR operations
• Payroll operations
• Account management
• Customer support for B2B software
• Comfortable communicating directly with HR teams and corporate clients.
• Strong problem-solving skills and able to investigate issues systematically.
• Detail-oriented, especially when working with employee, attendance, or payroll data.
• Comfortable working with Excel or Google Sheets.
• Able to learn software products and business processes quickly.
• Able to manage multiple clients, deadlines, and follow-ups at the same time.
• Clear written and verbal communication skills in Bahasa Indonesia.
• Comfortable working in a fast-moving environment where processes continue to improve.

Preferred Qualifications

• Experience using or implementing HRIS, payroll, attendance, ERP, accounting, or other B2B SaaS products.
• Understanding of Indonesian HR and payroll processes.
• Experience handling client onboarding or implementation projects.
• Strong Excel or Google Sheets skills, including formulas and data cleaning.
• Experience working closely with Product or Engineering teams.

What We Look For

You may be a good fit if you:

• Like solving client problems instead of simply forwarding them to another team.
• Can explain technical or operational topics in simple language.
• Are comfortable checking data carefully before concluding that something is wrong.
• Follow up proactively without needing to be reminded.
• Can stay organized while handling several clients at different implementation stages.
• Care about getting clients fully operational, not just completing a checklist.