HRIS Implementation & Customer Success Lead

Dealls (YC W22); Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Dealls (YC W22) is seeking an Implementation & Customer Success Specialist to help clients adopt KantorKu HRIS, from setup to daily use after go-live. You will work with HR teams to map processes, configure the system, migrate data, train users, and troubleshoot operational issues.

The role blends HRIS implementation, customer success, and hands-on problem solving, requiring strong data handling, clear communication in Bahasa Indonesia, and the ability to manage multiple client projects

Qualifications

• Bachelor's degree in any field.
• Minimum 2 years' experience in customer success, SaaS implementation, software onboarding, HRIS implementation, or related fields.
• Strong problem-solving skills and attention to detail.
• Fluent in Bahasa Indonesia, with clear written and verbal communication.
• Proficient with Excel or Google Sheets.
• Able to manage multiple clients and deadlines.
• Willingness to learn software products quickly.
• Experience communicating with HR teams and corporate clients.
• Experience with data migration and validation.

Responsibilities

• Understand clients' HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approval workflow, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering teams when issues require technical investigation or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Skills

Customer Success

SaaS implementation

Software onboarding

HRIS implementation

HR operations

Payroll operations

Account management

Customer support for B2B software

Bahasa Indonesia communication

Education

Bachelor's degree

Tools

Excel/Google Sheets

Job description

Dealls (YC W22) is seeking an Implementation & Customer Success Specialist to help clients adopt KantorKu HRIS, from setup to daily use after go-live. You will work with HR teams to map processes, configure the system, migrate data, train users, and troubleshoot operational issues.

The role blends HRIS implementation, customer success, and hands-on problem solving, requiring strong data handling, clear communication in Bahasa Indonesia, and the ability to manage multiple client projects