HRIS Implementation & Customer Success Pro

Dealls – Jobs, CV & Mentoring; Jakarta Pusat; On-site; IDR 167,400,000 - 245,520,000; Full time

Job summary

Dealls – Jobs, CV & Mentoring is seeking an Implementation & Customer Success Specialist for KantorKu HRIS to guide clients from setup through day-to-day use after go-live. You’ll understand client HR processes, configure the system, assist with data migration, and troubleshoot issues to ensure smooth operation.

Role requires collaboration with Product/Engineering, strong problem-solving, and excellent Bahasa Indonesia communication.

Qualifications

• Bachelor's degree in any field is required.
• At least 2 years in customer success, SaaS implementation, software onboarding, HRIS implementation, HR operations, payroll operations, account management or B2B software support.
• Strong problem-solving and able to investigate issues systematically.
• Detail-oriented when working with employee data, attendance, or payroll data.
• Clear written and verbal communication in Bahasa Indonesia.
• Able to manage multiple clients with deadlines and follow-ups.

Responsibilities

• Understand each client's HR, attendance, leave, payroll, and employee administration processes.
• Configure KantorKu HRIS based on client requirements.
• Assist clients with employee data preparation, migration, and validation.
• Guide clients through attendance, payroll, leave, approvals, and other HRIS setup.
• Troubleshoot product and operational issues raised by clients.
• Work with Product and Engineering for technical investigations or product changes.
• Support clients after go-live and ensure they can operate the system independently.

Skills

Customer Success

SaaS implementation

Software onboarding

HRIS implementation

HR operations

Payroll operations

Account management

B2B software support

Data analysis

Attention to detail

Communication skills

Learning agility

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Dealls – Jobs, CV & Mentoring is seeking an Implementation & Customer Success Specialist for KantorKu HRIS to guide clients from setup through day-to-day use after go-live. You’ll understand client HR processes, configure the system, assist with data migration, and troubleshoot issues to ensure smooth operation.

Role requires collaboration with Product/Engineering, strong problem-solving, and excellent Bahasa Indonesia communication.