Housekeeping Supervisor — Lead Guest Experience & Team

AccorHotels Indonesia; Batuceper; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Discounted rates

Academy programs

Career growth

CSR activities

Job summary

Mercure Serpong Alam Sutera is looking for a reliable Housekeeping Supervisor to lead the department and ensure exceptional guest experiences. You will oversee the day-to-day operations, maintain cleanliness standards, and coordinate with Front Office to meet guest needs.

The role requires proven leadership, guest-service orientation, and familiarity with Opera or similar systems. Join our team and grow within the Accor network in a vibrant, customer‑focused property.

Qualifications

• Experience in a similar leadership role is required.
• Proven ability to supervise housekeeping standards and procedures.
• Familiarity with Opera or related hotel management systems.

Responsibilities

• Lead and supervise daily housekeeping operations to ensure service standards are met with a friendly approach.
• Open and close shifts and ensure effective handovers.
• Assist with preparing efficient departmental work schedules.
• Perform room allocations and inspections to maintain audit standards and cleanliness.
• Coordinate with Front Office for guest and hotel needs.
• Replenish guest supplies and address guest requests promptly.

Skills

Guest service

Leadership

Opera system

Interpersonal skills

Problem solving

Tools

Opera

Job description

Mercure Serpong Alam Sutera is looking for a reliable Housekeeping Supervisor to lead the department and ensure exceptional guest experiences. You will oversee the day-to-day operations, maintain cleanliness standards, and coordinate with Front Office to meet guest needs.

The role requires proven leadership, guest-service orientation, and familiarity with Opera or similar systems. Join our team and grow within the Accor network in a vibrant, customer‑focused property.