Housekeeping Supervisor

Pullman Hotels & Resorts; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Pullman Jakarta Indonesia is seeking a capable Housekeeping Supervisor to oversee room attendants and public area attendants, ensuring rooms and spaces meet luxury hotel standards in the Thamrin area of Central Jakarta.

The role requires strong leadership, attention to detail, and the ability to coordinate with Front Office to handle guest requests; familiarity with Opera PMS is an advantage for daily operations.

Qualifications

• Minimum 2 years of experience in Housekeeping, preferably in a supervisory role.
• Strong attention to detail and organizational skills.
• Good communication and leadership abilities.
• Ability to work under pressure and manage a team.
• Basic computer knowledge and understanding of housekeeping systems (Opera) is an advantage.

Responsibilities

• Supervise daily housekeeping operations and ensure all guest rooms and public areas are cleaned to hotel standards.
• Inspect guest rooms, corridors, and public areas regularly.
• Coordinate with Front Office for room status updates and special guest requests.
• Train, guide, and motivate housekeeping staff to maintain service quality.
• Monitor cleaning supplies and equipment to ensure proper use and availability.
• Handle guest requests and complaints promptly and professionally.
• Assist in scheduling, staff allocation, and daily briefing.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Attention to detail

Organizational skills

Communication skills

Leadership abilities

Team management

Opera PMS

Tools

Opera PMS

Job description

Company Description

In the heart of Thamrin CBD stands a vibrant city hotel, Pullman Jakarta Indonesia. Experience our 427 luxury rooms with In-Room Playground. Let our Sana Sini and Kahyangan restaurants satisfy your cravings with worldwide cuisines. Enjoy the bar that the city needs at The Back Room, chocolate fair at Le Chocolat Lounge and freshly baked pastries at Makaron Bakeshop. Ideally situated, just moments from the Thamrin roundabout, high‑end shopping scenes at Grand Indonesia and Plaza Indonesia. Easy access to public transport.

Our luxury city hotel ideally situated within moments from the National Monument, Thamrin roundabout, high‑end shopping scenes at Grand Indonesia and Plaza Indonesia. Access to public transport and the capital’s must‑see sights are all at your doorstep. Strategically located in Central Jakarta, surrounded by the Central Business District and Jakarta’s largest shopping malls, indulge in the exceptional comfort of our city hotel and embark on an unforgettable staycation journey.

Job Summary

Responsible for supervising and coordinating the activities of room attendants and public area attendants to ensure cleanliness, comfort, and high standards of guest service throughout the hotel.

Key Responsibilities

• Supervise daily housekeeping operations and ensure all guest rooms and public areas are cleaned to hotel standards.
• Inspect guest rooms, corridors, and public areas regularly.
• Coordinate with Front Office for room status updates and special guest requests.
• Train, guide, and motivate housekeeping staff to maintain service quality.
• Monitor cleaning supplies and equipment to ensure proper use and availability.
• Handle guest requests and complaints promptly and professionally.
• Assist in scheduling, staff allocation, and daily briefing.
• Ensure compliance with health, safety, and hygiene standards.

Qualifications

• Minimum 2 years of experience in Housekeeping, preferably in a supervisory role.
• Strong attention to detail and organizational skills.
• Good communication and leadership abilities.
• Ability to work under pressure and manage a team.
• Basic computer knowledge and understanding of housekeeping systems (Opera) is an advantage.

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.