Public Area Supervisor

Mercure Hotels; Indonesia; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Mercure Serpong Alam Sutera is seeking a Public Area Supervisor to lead daily cleaning and maintenance of all hotel public spaces, ensuring a safe, spotless, and welcoming environment for guests and Heartists. You will supervise attendants, schedule shifts, conduct inspections, and coordinate deep cleaning programs while upholding brand standards and health and safety regulations.

This role requires a Diploma or Bachelor’s in Hospitality and 2–3 years in housekeeping with at least 1 year in

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of housekeeping experience in a hotel.
• At least 1 year in a supervisory role is preferred.
• Experience with international hotel brands is an advantage.

Responsibilities

• Supervise the daily cleaning and maintenance of all public areas.
• Assign daily work schedules and cleaning tasks to Public Area Attendants.
• Ensure all cleaning activities meet brand standards and health requirements.
• Coordinate deep cleaning programs and special projects.
• Monitor furniture, fixtures, carpets, floors, glass and public facilities.
• Report maintenance issues promptly using the hotel system.

Skills

Leadership

Attention to detail

Communication

Interpersonal skills

Housekeeping operations

Cleaning procedures

Chemicals & equipment

Time management

Microsoft Office

Flexible shifts

Education

Diploma or Bachelor’s in Hospitality Management

Tools

Microsoft Office

Job description

Company Description Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.

Company Description Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers. Discover Alam Sutera, well known as the best town for cycling and jogging with a green and healthy environment. Explore the culinary indulgence, entertainment and shopping experience, such as Flavor Bliss, Living World, IKEA, and Mall @Alam Sutera. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world were life beats faster.

Job Description The Public Area Supervisor is responsible for supervising the cleanliness, maintenance, and presentation of all hotel public areas to ensure a safe, clean, and welcoming environment for guests and Heartists. This role oversees Public Area Attendants, coordinates daily cleaning schedules, ensures compliance with hotel brand standards, hygiene regulations, and health & safety requirements, and supports guest satisfaction through excellent service.

Operational Responsibilities

• Supervise the daily cleaning and maintenance of all public areas, including:
• Hotel lobby and reception.
• Public restrooms.
• Restaurants and bars.
• Meeting rooms and banquet foyers.
• Corridors and elevators.
• Fitness centre and recreational facilities.
• Back-of-house public areas.
• Staff facilities.
• Conduct routine inspections to ensure cleanliness and hotel brand standards are maintained.
• Assign daily work schedules and cleaning tasks to Public Area Attendants.
• Ensure all cleaning activities are completed efficiently and on schedule.
• Coordinate deep cleaning programs and special projects.
• Monitor the condition of furniture, fixtures, carpets, marble floors, glass, and public facilities.
• Report maintenance issues promptly using the hotel's maintenance system.

Qualifications

• Diploma or Bachelor\'s degree in Hospitality Management or related field preferred.
• Minimum 2–3 years of Housekeeping experience in a hotel.
• At least 1 year in a supervisory role is preferred.
• Experience with international hotel brands is an advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent attention to detail.
• Good communication and interpersonal skills.
• Knowledge of housekeeping operations and cleaning procedures.
• Familiarity with cleaning chemicals and equipment.
• Problem-solving and decision-making abilities.
• Time management and organizational skills.
• Basic computer literacy (Microsoft Office and hotel systems).
• Ability to work flexible shifts, including weekends and public holidays.

Your Team And Working Environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.