Housekeeping Supervisor

Mercure Hotels; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Mercure Jakarta Gatot Subroto is seeking a Housekeeping Supervisor to oversee daily Room Attendants, Public Areas Attendants, and Housemen, ensuring cleanliness and guest comfort in line with hotel standards.

You will coordinate staffing based on occupancy, inspect rooms and public areas, and liaise with Front Office and Engineering to resolve issues. English proficiency and supervisory experience are preferred.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field is preferred.
• Minimum 1-2 years of experience in hotel housekeeping, preferably in a supervisory role.
• Strong leadership and team-management skills.
• Good communication and interpersonal skills.
• Customer-service oriented with good attention to detail.
• Ability to work under pressure and handle operational challenges.
• Good command of English is preferred.
• Basic computer skills and familiarity with hotel housekeeping or property management systems are an advantage.

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other assigned housekeeping staff.
• Assign daily work and ensure adequate manpower coverage based on occupancy and operational requirements.
• Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness and presentation meet hotel standards.
• Ensure guest rooms are cleaned and released according to established procedures and required turnaround times.
• Coordinate with Front Office regarding room status, room discrepancies, VIP arrivals, special requests, and guest requirements.
• Follow up on maintenance issues and coordinate with the Engineering Department for timely repairs.
• Respond to guest requests, concerns, and complaints in a professional and timely manner.
• Conduct daily briefings and communicate operational updates, special instructions, and hotel information to the housekeeping team.
• Train, coach, and supervise employees to ensure compliance with housekeeping standards and procedures.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Ensure proper handling and control of linen, cleaning chemicals, guest amenities, equipment, and other housekeeping supplies.
• Conduct regular stock checks and report shortages, damages, or discrepancies to the appropriate supervisor.
• Ensure all cleaning equipment is used correctly, safely, and maintained in good working condition.
• Follow hotel policies and procedures relating to hygiene, health and safety, fire safety, and security.
• Ensure lost-and-found items are handled and recorded according to hotel procedures.
• Assist with periodic deep cleaning, special projects, and preventive housekeeping programs.
• Prepare daily reports and communicate important operational issues to the Executive Housekeeper or Assistant Executive Housekeeper.
• Support the department in achieving guest satisfaction, quality standards, productivity, and cost-control objectives.
• Perform other duties as assigned by the Executive Housekeeper or management.

Skills

Leadership

Communication

Customer service

Team management

Attention to detail

Under pressure

Education

Diploma or Bachelor's degree in Hotel Management

Tools

PMS (Property Management System)

Hotel housekeeping software

Job description

Mercure Jakarta Gatot Subroto

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Company Description

Mercure Jakarta Gatot Subroto Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity. Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

The Housekeeping Supervisor is responsible for supervising the daily operations of the Housekeeping Department and ensuring that guest rooms, public areas, and assigned facilities meet the hotel's standards of cleanliness, hygiene, presentation, and guest service.

Key Responsibilities

• Supervise and coordinate the daily activities of Room Attendants, Public Area Attendants, Housemen, and other assigned housekeeping staff.
• Assign daily work and ensure adequate manpower coverage based on occupancy and operational requirements.
• Inspect guest rooms, corridors, public areas, and other assigned areas to ensure cleanliness and presentation meet hotel standards.
• Ensure guest rooms are cleaned and released according to established procedures and required turnaround times.
• Coordinate with Front Office regarding room status, room discrepancies, VIP arrivals, special requests, and guest requirements.
• Follow up on maintenance issues and coordinate with the Engineering Department for timely repairs.
• Respond to guest requests, concerns, and complaints in a professional and timely manner.
• Conduct daily briefings and communicate operational updates, special instructions, and hotel information to the housekeeping team.
• Train, coach, and supervise employees to ensure compliance with housekeeping standards and procedures.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Ensure proper handling and control of linen, cleaning chemicals, guest amenities, equipment, and other housekeeping supplies.
• Conduct regular stock checks and report shortages, damages, or discrepancies to the appropriate supervisor.
• Ensure all cleaning equipment is used correctly, safely, and maintained in good working condition.
• Follow hotel policies and procedures relating to hygiene, health and safety, fire safety, and security.
• Ensure lost-and-found items are handled and recorded according to hotel procedures.
• Assist with periodic deep cleaning, special projects, and preventive housekeeping programs.
• Prepare daily reports and communicate important operational issues to the Executive Housekeeper or Assistant Executive Housekeeper.
• Support the department in achieving guest satisfaction, quality standards, productivity, and cost-control objectives.
• Perform other duties as assigned by the Executive Housekeeper or management.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field is preferred.
• Minimum 1-2 years of experience in hotel housekeeping, preferably in a supervisory role.
• Good knowledge of guest room cleaning, public area cleaning, housekeeping procedures, and hotel standards.
• Strong leadership and team-management skills.
• Good communication and interpersonal skills.
• Customer-service oriented with good attention to detail.
• Ability to work under pressure and handle operational challenges.
• Good command of English is preferred.
• Basic computer skills and familiarity with hotel housekeeping or property management systems are an advantage.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.