Assistant Executive Housekeeper

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

AccorHotels Indonesia seeks an Assistant Executive Housekeeper in Jakarta Selatan to support daily housekeeping operations and uphold pristine cleanliness across rooms and public areas.

You will supervise room attendants and ensure compliance with standards, lead schedules, train staff, and coordinate with Front Office for VIP arrivals, while managing inventories and safety procedures.

Qualifications

• Diploma or Bachelor's degree in Hotel Management or related field.
• 2+ years in hotel housekeeping, with supervisory exposure preferred.
• Strong leadership, communication, organizational and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; other languages a bonus.

Responsibilities

• Assist Executive Housekeeper in planning and supervising daily housekeeping operations.
• Ensure guest rooms, public areas and back-of-house areas meet hotel standards.
• Supervise Room Attendants, Public Areas Attendants, Housemen and other staff.
• Conduct regular inspections to ensure cleanliness and presentation.
• Coordinate with Front Office on room status and VIP arrivals.
• Prepare staff schedules and attendance records; report daily operations.
• Train and motivate staff to improve productivity and service quality.
• Manage supplies, linen, uniforms and equipment; monitor inventory.
• Address guest requests and complaints promptly and professionally.
• Support budget control and cost efficiency; assist with procurement.
• Ensure compliance with health, safety, and fire procedures.
• Assist in area maintenance issues with Engineering.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Education

Diploma or Bachelor's in Hotel Management

Tools

Opera PMS

MS Office

Job description

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing the daily operations of the Housekeeping Department. The position is responsible for maintaining high standards of cleanliness, hygiene, presentation, guest satisfaction, and team performance throughout the hotel.

Key Responsibilities

Assist the Executive Housekeeper in planning, organizing, and supervising daily housekeeping operations.

Ensure all guest rooms, public areas, back-of-house areas, and facilities are maintained according to hotel standards.

Supervise and coordinate the work of Room Attendants, Public Area Attendants, Housemen, and other housekeeping staff.

Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are consistently achieved.

Monitor room status and coordinate closely with Front Office regarding room availability, discrepancies, VIP arrivals, early check-ins, and special requests.

Assist in preparing staff schedules, assignments, attendance records, and daily operational reports.

Train, coach, and motivate housekeeping employees to improve productivity, service quality, and adherence to hotel procedures.

Ensure proper handling, storage, and control of housekeeping supplies, amenities, linen, uniforms, and equipment.

Monitor inventory levels and assist with monthly stocktaking and purchasing requirements.

Handle guest requests and complaints professionally and ensure appropriate follow-up.

Ensure compliance with hotel policies, health and safety procedures, hygiene standards, and fire and emergency procedures.

Coordinate with Engineering regarding room defects, maintenance issues, and preventive maintenance requirements.

Assist with housekeeping budgets, cost control, and efficient use of departmental resources.

Support the Executive Housekeeper in implementing quality improvement initiatives and maintaining departmental standards.

Assume responsibility for the Housekeeping Department in the absence of the Executive Housekeeper.

Perform other duties and responsibilities as assigned by management.

Qualifications

Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.

Minimum 2 years of housekeeping experience in a hotel, preferably with supervisory experience.

Good knowledge of hotel housekeeping operations, cleaning procedures, linen management, and inventory control.

Strong leadership, communication, organizational, and problem-solving skills.

Ability to work under pressure and manage multiple priorities.

Good command of English; additional languages are an advantage.

Proficient in Microsoft Office and familiar with hotel property management systems.

Strong attention to detail and commitment to cleanliness and service quality.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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