Executive Housekeeper

AccorHotels Indonesia; Jakarta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

AccorHotels Indonesia seeks an Executive Housekeeper to lead the Hotel Housekeeping Department at our Jakarta South property, ensuring rooms, public areas and back-of-house spaces meet the highest cleanliness and safety standards.

You will recruit, train, and develop the housekeeping team, manage schedules and budgets, monitor KPIs, and collaborate with Front Office, Engineering, F&B, Security, and HR to deliver exceptional guest experiences.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field preferred.
• Minimum 2 years of housekeeping experience in a supervisory or managerial position in a hotel.
• Experience in a full-service, upscale, luxury or international hotel environment is an advantage.
• Good command of English; additional languages are an advantage.

Responsibilities

• The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department, ensuring guest rooms, public areas, back-of-house areas, and other facilities meet high cleanliness, hygiene, safety, and guest satisfaction standards.
• Recruit, train, coach, and develop housekeeping employees; prepare staff schedules and daily work plans.
• Monitor housekeeping supplies, inventory, budgets, and cost controls; collaborate with Purchasing and Finance.

Skills

Leadership

Communication

Organization

Problem-solving

English proficiency

Microsoft Office

Hotel PMS

Education

Diploma or Bachelor's degree in Hotel Management, Hospitality, or related field

Tools

Microsoft Office

Hotel PMS

Job description

Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

Plan, organize, and supervise daily housekeeping operations.

Ensure guest rooms and public areas meet established cleanliness and presentation standards.

Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.

Ensure rooms are prepared and released according to hotel standards and operational requirements.

Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.

Establish and maintain effective cleaning procedures, checklists, and quality standards.

Ensure proper handling of lost and found items.

Recruit, train, coach, and develop housekeeping employees.

Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.

Conduct daily briefings and communicate operational priorities to the team.

Monitor employee performance, attendance, grooming, and discipline.

Provide regular performance feedback and recommend training or development programs.

Maintain a positive, professional, and service-oriented working environment.

3. Quality & Guest Satisfaction

Maintain consistent hotel cleanliness and housekeeping standards.

Respond promptly to guest complaints and special requests related to housekeeping.

Follow up on guest feedback and implement corrective actions where required.

Work closely with other departments to resolve guest and operational issues.

Support the hotel's guest satisfaction and service quality objectives.

4. Inventory & Cost Control

Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.

Maintain appropriate inventory levels and establish par-stock requirements.

Control departmental expenses and minimize unnecessary consumption and wastage.

Conduct regular inventory and linen counts.

Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene, Safety & Compliance

Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.

Ensure cleaning chemicals are stored, labeled, and used correctly.

Conduct regular checks of housekeeping equipment and work areas.

Ensure employees follow proper occupational health and safety procedures.

Implement appropriate procedures for emergencies, accidents, and hazardous situations.

6. Administration & Reporting

Prepare housekeeping departmental reports, schedules, forecasts, and budgets.

Monitor occupancy-related staffing requirements and productivity.

Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.

Participate in management meetings and communicate departmental performance and challenges.

Develop and update housekeeping SOPs and operational procedures.

Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.

Communicate room maintenance issues to Engineering and follow up until completion.

Support hotel events, VIP arrivals, group arrivals, and special functions.

Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

Guest satisfaction and housekeeping-related guest feedback

Guest room cleanliness scores

Public area cleanliness standards

Room turnaround and readiness

Departmental budget and cost control

Linen and amenity consumption

Staff attendance and turnover

Training completion and employee performance

Compliance with hygiene, safety, and hotel SOPs

Qualifications

Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field preferred.

Minimum 2 years of housekeeping experience in a supervisory or managerial position in a hotel.

Experience in a full-service, upscale, luxury, or international hotel environment is an advantage.

Strong knowledge of hotel housekeeping operations, cleaning standards, linen management, inventory control, and hotel hygiene practices.

Good leadership, communication, organization, and problem-solving skills.

Proficient in Microsoft Office and/or hotel property management systems.

Good command of English; additional languages are an advantage.

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.