Hotel Tech Success Partner (On-site Bali)

Servr.AI - GuestX; Provinsi Bali; On-site; IDR 18,000,000 - 24,000,000; Full time

Benefits offered by this job

Impactful role

Supportive team environment

Structured training

Competitive salary + incentives

Career growth opportunities

Job summary

Servr.ai is hiring a Customer Success Specialist in Denpasar, Bali for an on-site role. You will be the main contact for hotel partners, guiding onboarding, platform use, and value realization within daily operations.

The ideal candidate has experience in Customer Success, Account Management, or Hospitality, with strong communication skills and a proactive, customer-focused attitude. This position offers an on-site work environment in Bali and opportunities for growth.

Qualifications

• Fluent in English and Bahasa Indonesia.
• Experience in Customer Success, Account Management, or Hospitality.
• Comfortable using technology and learning new systems.
• Good communication and problem-solving skills.
• Friendly, proactive, and customer-focused attitude.

Responsibilities

• Support hotel partners during onboarding and system setup.
• Guide customers on how to use Servr.ai in their daily operations.
• Assist customers with questions, issues, and best practices.
• Work with internal teams to ensure customer needs are addressed.
• Monitor customer usage and adoption.
• Provide simple reports and updates to the management team.

Skills

Customer Success

Account Mgmt

Hospitality

Communication

Job description

Servr.ai is hiring a Customer Success Specialist in Denpasar, Bali for an on-site role. You will be the main contact for hotel partners, guiding onboarding, platform use, and value realization within daily operations.

The ideal candidate has experience in Customer Success, Account Management, or Hospitality, with strong communication skills and a proactive, customer-focused attitude. This position offers an on-site work environment in Bali and opportunities for growth.