Bali-Based French-Speaking Customer Expert (Onsite)

Tp; Indonesia; Hybrid; IDR 111,600,000 - 178,560,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Paid time off

Flexible working arrangements

Career growth opportunities

Vibrant work environment

Job summary

Tp in Bali is seeking a Client Support Specialist to join the Denpasar-based operations team. You will deliver exceptional client support across channels, ensuring seamless service delivery and prompt issue resolution in a hybrid work setting.

The role emphasizes collaboration with Sales and Operations, maintaining CRM accuracy, and proactively identifying client needs to suggest improvements. Experience in hospitality is a plus.

Qualifications

• Previous experience in a client support or customer service role is required.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Strong problem-solving capabilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively both independently and as part of a team in a hybrid setting.
• Knowledge of the tourism or hospitality industry in Bali is a plus.

Responsibilities

• Manage inbound client communications via phone, email, and portal.
• Assist clients with inquiries related to their accounts, services, and billing.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Coordinate with internal departments (e.g., Sales, Operations) to address client requests.
• Maintain accurate client records and update the CRM system regularly.
• Proactively identify client needs and suggest relevant solutions or service enhancements.

Skills

Client support

Customer service

Communication

Problem solving

Tools

CRM software

Office applications

Job description

Client Support Specialist – Bali Operations

Our client is seeking a highly organized and customer‑oriented Client Support Specialist to join their operations team in Denpasar. You will be instrumental in providing exceptional support to their clientele, ensuring seamless service delivery and prompt resolution of issues. This role involves close collaboration with various internal teams to meet client needs and uphold high service standards within the beautiful island of Bali. The hybrid nature of this role offers a balance between collaborative office work and personal flexibility, fostering a productive and engaging work experience.

About the Role

Our client is seeking a highly organized and customer-oriented Client Support Specialist to join their operations team in Denpasar. You will be instrumental in providing exceptional support to their clientele, ensuring seamless service delivery and prompt resolution of issues. This role involves close collaboration with various internal teams to meet client needs and uphold high service standards within the beautiful island of Bali. The hybrid nature of this role offers a balance between collaborative office work and personal flexibility, fostering a productive and engaging work experience.

Key Responsibilities

• Manage inbound client communications via phone, email, and portal.
• Assist clients with inquiries related to their accounts, services, and billing.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Coordinate with internal departments (e.g., Sales, Operations) to address client requests.
• Maintain accurate client records and update the CRM system regularly.
• Proactively identify client needs and suggest relevant solutions or service enhancements.

Requirements

• Previous experience in a client support or customer service role is required.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Strong problem‑solving capabilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively both independently and as part of a team in a hybrid setting.
• Knowledge of the tourism or hospitality industry in Bali is a plus.

Benefits

• Competitive salary and potential for performance‑based bonuses.
• Comprehensive health insurance.
• Paid time off and flexible working arrangements.
• Opportunities for career growth within a reputable organization.
• A vibrant work environment that balances office collaboration with remote flexibility.

Additional Information

• Job Number
• Job Category: Rooms & Guest Services Operations
• Location: Jalan Sri Rama 8C, Legian, Kuta Bali 80361, Indonesia
• VIEW ON MAP ( Full Time
• Located Remotely? N
• Position Type: Non-Management
• POSITION SUMMARY: As Guest Experience Expert In Fairfield by Marriott Bali Legian, our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands‑on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.