Customer Success Specialist

servr.ai - guestx; Provinsi Bali; On-site; IDR 18,000,000 - 24,000,000; Full time

Benefits offered by this job

Impactful role

Supportive team environment

Structured training

Competitive salary + incentives

Career growth opportunities

Job summary

Servr.ai is hiring a Customer Success Specialist in Denpasar, Bali for an on-site role. You will be the main contact for hotel partners, guiding onboarding, platform use, and value realization within daily operations.

The ideal candidate has experience in Customer Success, Account Management, or Hospitality, with strong communication skills and a proactive, customer-focused attitude. This position offers an on-site work environment in Bali and opportunities for growth.

Qualifications

• Fluent in English and Bahasa Indonesia.
• Experience in Customer Success, Account Management, or Hospitality.
• Comfortable using technology and learning new systems.
• Good communication and problem-solving skills.
• Friendly, proactive, and customer-focused attitude.

Responsibilities

• Support hotel partners during onboarding and system setup.
• Guide customers on how to use Servr.ai in their daily operations.
• Assist customers with questions, issues, and best practices.
• Work with internal teams to ensure customer needs are addressed.
• Monitor customer usage and adoption.
• Provide simple reports and updates to the management team.

Skills

Customer Success

Account Mgmt

Hospitality

Communication

Job description

Job description

Are you passionate about helping people succeed and enjoy working with hotels and technology? If YES, we would like to meet you.

About us

Servr.ai is a guest experience platform that helps hotels deliver seamless digital experiences to their guests.

We work closely with hotels across Indonesia to improve guest satisfaction and daily operations.

Learn more about us:

www.servrhotels.com

https://youtu.be/bXHSSZy4J4o

About the Role

As a Customer Success Specialist, you will be the main point of contact for our hotel partners. Your role is to help them onboard smoothly, understand the platform, and get the most value from Servr.ai.

What You’ll Do

• Support hotel partners during onboarding and system setup
• Guide customers on how to use Servr.ai in their daily operations
• Assist customers with questions, issues, and best practices
• Work with internal teams to ensure customer needs are addressed
• Monitor customer usage and adoption
• Provide simple reports and updates to the management team

What We’re Looking For

• Fluent in English and Bahasa Indonesia
• Experience in Customer Success, Account Management, or Hospitality
• Comfortable using technology and learning new systems
• Good communication and problem-solving skills
• Friendly, proactive, and customer-focused attitude

Why Join Servr.ai?

• Make a real impact in the hotel industry
• Friendly and supportive team environment
• Clear training and guidance
• Competitive salary with performance incentives
• Career growth opportunities

Work Location

Denpasar, Bali (on-site)

Must be legally authorized to work in Indonesia

Industry

Hospitality

Employment Type

Contract