Airline Customer Service Trainer – Bali (Onsite)

Teleperformance; Provinsi Bali; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

Teleperformance Indonesia, Bali site, is seeking an experienced Trainer with an airline industry background to join our Bali team. You will deliver training for airline customer service teams, onboard new hires, and develop engaging materials.

Ideal candidates have training/trainer experience, familiarity with GDS systems, and English at C1 level. Indonesian citizenship and on-site work in Bali are required; availability to join by 8 October 2026 is expected.

Qualifications

• Experience in a Training/Trainer role.
• Familiar with GDS systems.
• Previous airline/aviation industry experience is required.
• Experience training customer service teams, preferably within a BPO or airline-related account.
• English proficiency at C1 level, both spoken and written.
• Able to work onsite in Bali.
• Indonesian citizenship.
• Available to join by 8 October 2026.

Responsibilities

• Deliver training programs for airline customer service teams.
• Facilitate onboarding and product/process training for new hires.
• Develop and deliver engaging training materials and sessions.
• Provide coaching and constructive feedback to trainees.
• Monitor trainees’ progress and identify areas for improvement.

Skills

Training/Trainer experience

Customer service training

Coaching and feedback

English proficiency C1

Tools

GDS systems

Job description

Teleperformance Indonesia, Bali site, is seeking an experienced Trainer with an airline industry background to join our Bali team. You will deliver training for airline customer service teams, onboard new hires, and develop engaging materials.

Ideal candidates have training/trainer experience, familiarity with GDS systems, and English at C1 level. Indonesian citizenship and on-site work in Bali are required; availability to join by 8 October 2026 is expected.