Global Tech Support Specialist - Bali (Onsite, Night Shift)
Teleperformance
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Job summary
Teleperformance in Bali, Indonesia seeks an English-speaking International Tech Support Specialist to provide exceptional customer and technical support for clients in the tech industry. This onsite role requires troubleshooting software issues, guiding users to solutions, and delivering a positive user experience.
Responsibilities include handling inquiries via phone, email, live chat, and ticketing systems; resolving software problems promptly; and ensuring timely response and resolution
Qualifications
- Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
- Fluent English communication skills (minimum C1 level), both written and verbal.
- Willing to work permanent night shift.
- Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
- Familiarity with basic accounting principles and accounting software.
- Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
Responsibilities
- Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
- Troubleshoot and resolve software-related issues in a timely and professional manner.
- Manage and track customer inquiries through helpdesk and ticketing platforms.
- Deliver excellent customer service while meeting response and resolution targets.
Skills
Education
Tools
Job description
Teleperformance in Bali, Indonesia seeks an English-speaking International Tech Support Specialist to provide exceptional customer and technical support for clients in the tech industry. This onsite role requires troubleshooting software issues, guiding users to solutions, and delivering a positive user experience.
Responsibilities include handling inquiries via phone, email, live chat, and ticketing systems; resolving software problems promptly; and ensuring timely response and resolution
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