Hotel Reservation

PT Visi Citra Wisata; Jakarta Utara; Hybrid; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Visi Citra Wisata is seeking a dedicated Reservations Assistant to support our travel advisors with hotel bookings and concierge tasks. The role emphasizes timely reservations, professional email communication in English, and attention to guest requirements.

Hybrid work setup (WFH/WFO) is available. No prior experience is required; candidates should demonstrate time management, basic computer and typing skills, and the ability to work under deadlines.

Qualifications

• English reading and written communication required in day-to-day tasks.
• Ability to manage time and organize work under deadlines.
• Basic computer and typing skills are essential.

Responsibilities

• Make reservations in the system and/or email hotel reservation teams for confirmations.
• Track progress and deadlines for each reservation.
• Communicate with guests and teams in English as needed.
• Support travel advisors with concierge services as required.

Skills

English proficiency

Time management

Typing speed

Email correspondence

Tools

Reservation system

Job description

Helping our travel advisors on hotel reservation process and concierge services such as (but not limited to) making sure all amenities and guest's requirements are fulfilled before check-in time. Typical day to day task will be making a reservation on the system and/or emailing hotel's reservation team for confirmation and other services. Also keeping track of each reservation progress/deadline.

We mostly operate with hotel worldwide, therefore English skills in reading and technical writing is especially important in day-to-day tasks. Candidate must be able to read/write emails or letters in full English and ability to converse in English fluently is definitely a plus.

Candidate must be able to work under pressure when required in regards to deadline. Prior experience is not required, however this job is very timeline oriented, therefore candidate should have basic knowledge of time management and/or work organization skills. Candidate should also have basic critical thinking skills and be able to make a decision regarding time sensitive issues that may arise.

Lastly, basic computer and typing skill is a must since we operate exclusively with personal computers. Work can be arranged to a mix of WFH and WFO.

We will prioritize candidate who are able to include a brief introduction in English to filter out proficiency, since this is very important to us.