Hotel Reservation Expert (Jakarta based)

Tumlare Corporation; Pluit; On-site; IDR 55,800,000 - 100,440,000; Full time

Benefits offered by this job

International environment

Diverse & inclusive culture

Growth opportunities

Employee engagement activities

Job summary

Kuoni Tumlare in Indonesia seeks a Hotel Reservation Expert to ensure successful bookings of groups in contracted and non-contracted hotels within your area of responsibility. You will leverage your destination knowledge and supplier network to handle complex cases while contributing to efficiency and profitability in line with company strategies.

The role requires strong English communication, data analysis, and proactive planning.

Qualifications

• Strong communication (written & spoken) in English.
• Analytical thinking with attention to detail.
• Proficiency in Microsoft Office (data analysis in Excel, reporting in PowerPoint).
• Planning and proactive work approach.
• Hardworking and reliable.
• Self-motivated and a good team player.
• Good negotiation skills.

Responsibilities

• Book hotel space in contracted and non-contracted properties and manage allotments.
• Maximize profit through initial bookings and renegotiations to optimize arrivals.
• Coordinate hotel add-ons, rooming lists, and related services.
• Source hotel space for MICE groups, meeting spaces, and gala venues.
• Prebook hotel space for series groups.
• Coordinate with supplier and finance on invoices and prepayments.
• Maintain hotel relationships for capacity and favorable terms.
• Communicate updates promptly within the team about closures or renovations.
• Support customer service in major on-road issues like book-outs.
• Build rapport with hotel GSO for multiple options.

Skills

Communication

Negotiation

Analytical thinking

Planning

Teamwork

Attention to detail

Tools

Microsoft Office

Job description

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry-free.

About the Role:

As Hotel Reservation Expert, you ensure the successful booking/placing of groups in contracted and non-contracted hotels in your area of responsibility. You leverage your in-depth destination knowledge and strong supplier network to handle complex, exceptional cases. You should contribute to Hotel Reservation’s efficiency and help improving the overall service quality and profitability of the company while ensuring that all actions are in line with the company’s Procurement, Sales, and overall strategy. The working hour is 3 PM to 11.30 PM - Monday toFriday.

Responsibilities:

• Booking space at contracted hotels & management of allotments. Finding alternative hotel options & rate negotiation at noncontracted hotels.

• Maximisation of profit both by negotiation at initial booking stage and by renegotiation to optimize profit closer to arrival.

• Coordination for hotel addon services, rooming list etc.

• Sourcing hotel space for MICE groups, meeting space and gala venue at the hotel

• Prebooking of hotel space for Series groups.

• Coordination between supplier and finance team in case of invoice disputes & prepayments.

• Regular coordination with hotel for room counts changes, deadline handling and space reconfirmation.

• Build and maintain strong relationships with key suppliers to secure sufficient capacity at competitive terms in properties that are suitable to our customers throughout different demand cycles.

• Prompt communication within team about updates like closure, renovation, or new facilities at hotels.

• Support customer service team in event of major on-road issue like book outs.

• Building rapport with hotel GSO for access to multiple hotel options.

• Build and maintain good internal relationships with a broad range of internal stakeholders including Procurement, Accounting, Sales and Operations.

Requirements:

• Strong communication (Written & Spoken) skills in English (Any European language proficiency preferred but not mandatory).

• Analytical thinking, attention to detail and accuracy.

• Good working knowledge of Microsoft Office (data analysis in Excel and reporting in PowerPoint).

• Planning and proactive work approach.

• Hardworking and reliable.

• Self-motivated and a good teamwork player.

• Good negotiation skill.

We are looking for a personwith:

• Good knowledge of destinations & hotels in Europe.

• Experience of handling hotel reservation or service reservations.

What we offer:

• Opportunity to work in an international environment.

• Diverse & Inclusive culture.

• Learning and training opportunities for growth.

• Dedicated Employee Engagement Activities.