Hotel Partner Acquisition & Onboarding Lead

Hotelbeds Group; Bangkok; On-site; IDR 1,080,886,000 - 1,621,329,000; Full time

Job summary

HBX Group, the world’s leading technology partner for travel, seeks an Acquisition and Onboarding Manager to convert hotel leads into active partners. You’ll manage registration, connectivity, onboarding, and activation through to first booking, collaborating with hotels, connectivity providers, and internal teams for a seamless setup.

You’ll drive Ready to Sell status, assist strategic acquisitions, and ensure content accuracy and pricing.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, or a related field.
• Fluent in English and additional languages.
• Experience in hotel distribution, OTA, travel tech, hospitality, or related industries preferred.
• Background in onboarding, acquisition, sales support, or partner/account management is an advantage.
• Strong understanding of hotel systems, channel managers, and ARI mapping processes.
• Excellent communication and stakeholder management skills.
• Comfortable with high-volume outreach (calls and emails).
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Proactive and solution-driven mindset with good problem-solving skills.
• Familiarity with systems such as SynXis or similar connectivity tools is preferred.

Responsibilities

• Convert digitally registered leads by contacting potential hotel partners via phone and email.
• Monitor and ensure completion of onboarding processes to achieve Ready to Sell and First Booking status.
• Manage onboarding for strategic acquisitions and leads from HBX webforms.
• Support hotels and chains in the ARI mapping process via channel managers or connectivity platforms.
• Share extranet credentials and contract code details for system setup.
• Ensure completeness and accuracy of hotel content for client mapping.
• Monitor the first 10 room nights to ensure correct system setup and pricing.
• Coordinate handover to the commercial team with a structured plan.
• Promote a digital-first approach with automated tools for onboarding.

Skills

Fluent in English

Multilingual

Strong communication

Stakeholder management

Problem solving

Proactive mindset

Education

Bachelor’s degree in Hospitality/ Tourism or related field

Tools

SynXis

ARI mapping tools

Job description

HBX Group, the world’s leading technology partner for travel, seeks an Acquisition and Onboarding Manager to convert hotel leads into active partners. You’ll manage registration, connectivity, onboarding, and activation through to first booking, collaborating with hotels, connectivity providers, and internal teams for a seamless setup.

You’ll drive Ready to Sell status, assist strategic acquisitions, and ensure content accuracy and pricing.