Lead, Commercial Tech & API Onboarding

Web Travel Group; Provinsi Bali; On-site; IDR 900,000,000 - 1,100,000,000; Full time

Job summary

WebBeds is seeking a Commercial Technology Team Leader to guide and grow a team responsible for onboarding, integrating, and supporting clients and suppliers on the WebBeds platform. You will bridge Commercial, Tech, Connectivity, Product, and Operations to drive growth and exceptional service.

You will manage API integrations, monitor performance, lead incident response, and collaborate across functions to improve onboarding speed and quality.

Qualifications

• 3–5 years in application support, commercial technology, connectivity management, or travel technology.
• 2–3 years of people leadership experience managing technical or operational teams.
• Experience managing API integrations with multiple stakeholders.
• Experience leading incident management and process improvement initiatives in a fast-paced, global environment.
• Experience within travel technology, hospitality technology, OTA, bedbank, hotel distribution, or channel management (preferred).
• A degree in Information Technology, Computer Science, or Business Information Systems.
• Proficiency in API integration management, REST and SOAP APIs, XML and JSON, SQL and database querying.
• Familiarity with Postman, Azure DevOps, Confluence, Power BI, data analytics, and automation tools (preferred).
• Strong decision making, accountability, problem solving, and conflict resolution skills.
• A collaborative approach to people development, customer focus, and continuous improvement.
• Fluent written and verbal English; Mandarin would be an advantage.
• Ability to work from 14:00 to 23:00 Jakarta time, including weekends and public holidays on a rotational basis.

Responsibilities

• Lead, mentor, coach, and develop a team of Commercial Technology Specialists.
• Set team objectives, KPIs, and conduct performance reviews and coaching.
• Manage resource allocation, workload prioritisation, and onboarding of new team members.
• Oversee onboarding and API client integration including hotel mapping and content synchronisation.
• Monitor and optimise API performance and integrate quality improvements.
• Lead root-cause investigations for major incidents.
• Maintain expert knowledge of hotel distribution systems and APIs.
• Collaborate with Product, Mapping and Platform Support to resolve defects.
• Establish and maintain operational procedures and documentation.
• Ensure SLAs and service standards across Commercial Technology functions.

Skills

Team leadership

Performance management

Resource planning

API integrations

Incident management

Travel tech

Cross-team collaboration

Problem solving

English skills

Decision making

Education

IT/CS/BIS degree

Tools

Postman

Azure DevOps

Confluence

Power BI

SQL

Job description

WebBeds is seeking a Commercial Technology Team Leader to guide and grow a team responsible for onboarding, integrating, and supporting clients and suppliers on the WebBeds platform. You will bridge Commercial, Tech, Connectivity, Product, and Operations to drive growth and exceptional service.

You will manage API integrations, monitor performance, lead incident response, and collaborate across functions to improve onboarding speed and quality.