Hotel Operations Manager

RedDoorz; Jawa; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

RedDoorz in East Java, Indonesia seeks an experienced Hotel/Account Manager to oversee property standards and cross-functional collaboration. You will monitor property quality, coordinate with internal teams, and analyze performance to drive long-term goals and growth.

The role requires 3–5 years in hotel management or account management, a hospitality-related bachelor's degree, and strong English communication skills in a fast-paced environment.

Qualifications

• 3–5 years experience in Hotel Management or Account Management.
• Experience supervising operational teams in a star-rated hotel.
• Bachelor's degree, preferably in Hospitality or Tourism.
• Ability to build and maintain relationships with internal departments and property staff.
• Strong analytical skills for business performance evaluation and long-term planning.
• Adaptable to a dynamic and fast-paced environment.
• Fluency in written and spoken English.

Responsibilities

• Monitor the quality of properties to meet our standards.
• Liaise with internal departments to effectively manage properties.
• Analyse business performance and coordinate with property owners on long-term goals.
• Develop new initiatives to maximize growth and meet customer needs.
• Proactively identify opportunities to improve the customer experience and operational efficiency.
• Conduct field visits and follow-ups with properties to ensure compliance and address issues.

Skills

Hotel Management

Account Management

Team supervision

English proficiency

Analytical skills

Adaptability

Education

Bachelor's degree in Hospitality/Tourism

Bachelor's degree

Job description

What you will do?

• Monitor the quality of properties to ensure they meet our standards.
• Liaise with internal departments to effectively manage properties.
• Analyze business performance and coordinate with property owners on long-term goals.
• Develop new initiatives to maximize growth and meet customer needs.
• Proactively identify opportunities to improve the customer experience and operational efficiency.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Requirements:

• 3-5 years experience in Hotel Management, Account Management
• Ability to supervise operational team in Star rating Hotel
• A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
• Ability to build and maintain relationships with internal department and property staff.
• Analytical abilities for business performance evaluation and long-term planning.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English is mandatory