Front Office Manager

Tribal Bali Prerenan; Provinsi Bali; On-site; IDR 108,000,000 - 180,000,000; Full time

Job summary

Tribal Bali Prerenan in Bali is seeking an experienced Operations Supervisor to oversee daily work across Front Office, Housekeeping, and Security. You will drive efficiency, maintain service standards, and ensure smooth guest flow from check-in to check-out.

The role requires strong leadership, excellent communication, and the ability to manage multiple tasks under pressure while maintaining a high level of guest satisfaction.

Qualifications

• Minimum 3–5 years of hospitality experience (Front Office, Housekeeping, or Operations).
• Experience in a supervisory or managerial role.

Responsibilities

• Oversee daily operations of Front Office, Housekeeping and Security teams.
• Ensure activities align with SOPs and service standards.
• Monitor occupancy, room readiness and guest flow.

Skills

Leadership

Problem-solving

Multitasking

Communication

English

Job description

Oversee daily operations of Front Office, Housekeeping, and Security teams

Ensure all activities are aligned with company SOPs and service standards

Monitor occupancy, room readiness, and overall guest flow

Manage staff scheduling, manpower planning, and operational efficiency

2. Guest Experience & Service Quality

Ensure seamless guest experience from check-in to check-out

Handle guest complaints and ensure timely and effective resolution

Monitor and improve guest satisfaction and online review scores (OTA, Google, etc.)

Develop and maintain service excellence standards

3. Housekeeping & Cleanliness Standards

Ensure all rooms and public areas are clean, organized, and well-maintained

Monitor inventory of linen, amenities, and cleaning supplies

Maintain consistency in cleaning SOPs and room setup standards

4. Security & Safety

Supervise implementation of security systems (CCTV, patrols, checkpoints)

Ensure all safety and security procedures are properly followed, especially during night shifts

Manage incident reports and implement preventive actions

Ensure the safety of guests and staff at all times

5. Maintenance & Engineering Coordination

Coordinate with Engineering for repairs and preventive maintenance

Ensure all facilities (AC, plumbing, electrical, etc.) are functioning properly

Monitor maintenance reports and follow up on pending issues

Participate in planning and executing accommodation area improvements

Lead, train, and develop team members across departments

Conduct performance evaluations and provide coaching

Build a positive and collaborative work culture

Maintain discipline and performance standards

7. Administration & Reporting

Prepare operational reports (occupancy, issue logs, guest feedback)

Monitor and control departmental budgets

Develop and improve SOPs

Collaborate with other departments (F&B, HR, Finance)

Requirements

Minimum 3–5 years of experience in hospitality (Front Office, Housekeeping, or Operations)

Previous experience in a supervisory or managerial role

Strong leadership and problem-solving skills

Good understanding of overall hotel/hostel operations

Ability to multitask and work under pressure

Good communication skills; English proficiency is a plus