Hospitality Manager

Genius Group Limited; Provinsi Bali; On-site; IDR 400,000,000 - 800,000,000; Full time

Job summary

Entrepreneur Resorts Pvt Ltd is seeking an experienced Hospitality Manager to oversee day-to-day operations, drive guest experiences, and proactively generate revenue. The role requires hands-on leadership, entrepreneurial mindset, and the ability to convert opportunities into profitable outcomes while upholding luxury service standards.

The manager will lead Front Office, Housekeeping, F&B, and Spa operations, implement quality and hygiene controls, and collaborate with marketing and

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred.
• Minimum of 5 years of progressive experience in hospitality management, with at least 2 years in a leadership role.
• Experience in an international environment, particularly in Southeast Asia or Bali, is advantageous.
• Fluency in English is essential; Bahasa Indonesia or other relevant languages are assets.

Responsibilities

• Guest Experience and Service Excellence: Maintain service standards across Front Office, Housekeeping, Food & Beverage, Spa/Wellness; handle inquiries and complaints promptly.
• Operational Management: Oversee daily operations, maintain facilities, coordinate with engineering, manage inventories and procurement.
• Leadership and Team Development: Conduct performance reviews, create schedules, manage staffing and motivate staff.
• Financial Management and Performance: Develop and manage the operating budget; monitor KPIs like occupancy, ADR, RevPAR; control costs.

Skills

Leadership

Communication

Interpersonal skills

Financial acumen

Budgeting

Forecasting

P&L management

PMS experience

Office software

Guest satisfaction

Operational management

Cultural sensitivity

English fluency

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

PMS

Office software

Job description

Entrepreneur Resorts Pvt Ltd is looking for an experienced and service-driven Hospitality

Manager to oversee day-to-day operations and ensure exceptional guest experiences across

the property. This role goes beyond traditional operations and requires someone who can

actively drive sales, build partnerships, and generate business without relying solely on

a dedicated sales team. The ideal candidate will be hands‑on, entrepreneurial, and capable of

converting opportunities into revenue while maintaining exceptional guest experience.

Key Responsibilities

Guest Experience and Service Excellence

Ensure exceptional guest experiences by maintaining and exceeding service standards

across all departments (Front Office, Housekeeping, Food & Beverage, Spa/Wellness).

Handle all guest inquiries, requests, and complaints professionally and promptly,

ensuring swift and satisfactory resolution.

Develop and implement personalized guest recognition programs tailored to the luxury

market.

Monitor guest feedback (internal surveys, online reviews, social media) and initiate

corrective actions and continuous improvement strategies.

Operational Management

Oversee the daily operations of the property, ensuring all facilities are impeccably

maintained, safe, and fully operational.

Manage property maintenance schedules and coordinate with engineering teams to

minimize disruption to guests.

Implement and maintain strict quality control and hygiene standards across all property

areas, adhering to local Balinese regulations and international best practices.

Efficiently manage inventory and procurement processes to control costs while ensuring

the availability of high-quality supplies.

Leadership and Team Development

Conduct regular performance reviews and provide continuous coaching and

Create departmental schedules and manage staffing levels to ensure optimal coverage

and efficient labor utilization.

Foster a collaborative and engaging work environment that encourages staff retention

and high morale.

Financial Management and Performance

Work with the finance department to develop and manage the annual operating budget,

focusing on maximizing revenue and controlling expenses.

Monitor and analyze key performance indicators (KPIs) such as occupancy rates,

average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction

Implement cost-saving measures without compromising guest experience or service

quality.

Oversee cash handling and financial reporting procedures, ensuring accuracy and

compliance.

Sales, Marketing, and Community Relations

Work closely with marketing (or independently if required) to:

Promote the property through social media and digital channels

Collaborate with influencers and partners

Plan events, activations, and experiences to attract guests

Identify new revenue streams (events, experiences, collaborations)

Qualifications and Requirements

Education: Bachelor’s degree in Hospitality Management, Business Administration, or a

related field is preferred.

Experience: Minimum of 5 years of progressive experience in hospitality management,

with at least 2 years in a leadership role (e.g., Hospitality Manager, Hotel Manager,

Operations Manager, Resort Manager), preferably within a luxury resort or boutique hotel

setting. Experience in an international environment, particularly in Southeast Asia or Bali,

is highly advantageous.

Skills:

Exceptional leadership, communication, and interpersonal skills.

Strong financial acumen and experience with budgeting, forecasting, and P&L

management.

Proficiency in Property Management Systems (PMS) and standard office

software.

Proven ability to drive high levels of guest satisfaction and manage complex

operational issues.

Cultural sensitivity and the ability to work effectively with local Balinese staff and

international clientele.

Language: Fluency in English (written and spoken) is essential. Proficiency in Bahasa

Indonesia or other relevant languages is a significant asset.