Hotel Operations Lead: Standards & Field Support

RedDoorz; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 45,000,000 - 75,000,000; Full time

Job summary

RedDoorz is seeking an experienced Hotel Manager in Surabaya to oversee daily operations across city-wide properties, ensuring alignment with RedDoorz SOPs and standards, and driving guest satisfaction. You will monitor property quality, work with hotel teams to improve guest experience, support property management and local marketing, and conduct field visits to resolve issues.

A bachelor's degree in Hospitality or related fields is preferred, with 2–3 years in hotel management and some English

Qualifications

• 2-3 years experience in Hotel Management or Account Management.
• Ability to supervise operational aspects in star-rated hotels.
• Bachelor’s degree required, with preference for Hospitality/Tourism or related fields.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English is a plus.
• Willingness to travel for business trips when needed.

Responsibilities

• Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
• Monitor the quality of properties to ensure they meet our standards.
• Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Skills

Fluency in English

Adaptability

Education

Bachelor's degree in Hospitality / Tourism or related fields

Job description

RedDoorz is seeking an experienced Hotel Manager in Surabaya to oversee daily operations across city-wide properties, ensuring alignment with RedDoorz SOPs and standards, and driving guest satisfaction. You will monitor property quality, work with hotel teams to improve guest experience, support property management and local marketing, and conduct field visits to resolve issues.

A bachelor's degree in Hospitality or related fields is preferred, with 2–3 years in hotel management and some English