Hotel Operations Executive

RedDoorz; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

RedDoorz is seeking a Hotel Operations Manager to support daily hotel operations across city-wide properties in Surabaya. You will ensure adherence to RedDoorz SOPs and standards, monitor property quality, and collaborate with hotel teams to improve guest experience and local marketing efforts.

You will conduct field visits, follow-up on issues, and coordinate with properties to address operational challenges. Enthusiasm for travel and ability to work in a dynamic environment are essential.

Qualifications

• 2-3 years experience in Hotel Management, Account Management.
• Ability to supervise operational things in Star rating Hotel.
• A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English will be point plus.
• Availability to do business trip when needed.

Responsibilities

• Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
• Monitor the quality of properties to ensure they meet our standards.
• Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Skills

Hotel/Account Management

Supervision

Adaptability

English language

Education

Bachelor's degree in Hospitality/Tourism or related fields

Job description

What you will do?

• Supports daily hotel operations (city-wide area) to ensure they meet RedDoorz Operational SOPs & standards.
• Monitor the quality of properties to ensure they meet our standards.
• Works closely with hotel teams to improve guest experience and support property management and local marketing efforts.
• Conduct field visits and follow-ups with properties to ensure compliance and address any issues.

Requirements:

• 2-3 years experience in Hotel Management, Account Management.
• Ability to supervise operational things in Star rating Hotel.
• A bachelor's degree is required, with preference for those in Hospitality,Tourism, or related fields.
• Adaptability to a dynamic and fast-paced environment.
• Fluency in written and spoken English will be point plus.
• Availability to do business trip when needed.