Hotel Operations Director - Hybrid Leadership

Indodana; Surabaya ꦱꦸꦫꦧꦪ; Hybride; IDR 2 400 000 000 - 4 200 000 000; Plein temps

Avantages offerts par ce poste

Accommodation and meal allowances

Performance bonus

Résumé du poste

Our client, a prestigious hotel group, seeks an experienced Hotel Operations Director to oversee a flagship property in Surabaya, East Java. The role blends strategic oversight with hands-on management, ensuring service excellence, profitability, and high guest satisfaction.

The ideal leader will drive performance across Front Office, Housekeeping, F&B, Security, and Maintenance, while mentoring a diverse team and maintaining strong guest and corporate relations.

Qualifications

• Bachelor's degree in Hospitality Management or related field; Master's preferred.
• 10+ years in hotel operations with 5+ years in director-level role.
• Strong leadership, budgeting, and fluency in English and Bahasa Indonesia.

Responsabilités

• Direct and manage all hotel operational departments to ensure seamless service delivery.
• Develop strategic plans to achieve revenue growth, cost control, and guest satisfaction.
• Oversee budgeting, financial performance, and cost-saving initiatives without compromising service quality.
• Ensure compliance with local, state, and national regulations, including health, safety, and sanitation standards.
• Lead, mentor, and motivate the operational team to foster a positive work environment.
• Manage KPIs and vendor contracts to drive performance and guest experience.

Formation

Bachelor's degree in Hospitality Management or related field

Master's degree preferred

Description du poste

Our client, a prestigious hotel group, seeks an experienced Hotel Operations Director to oversee a flagship property in Surabaya, East Java. The role blends strategic oversight with hands-on management, ensuring service excellence, profitability, and high guest satisfaction.

The ideal leader will drive performance across Front Office, Housekeeping, F&B, Security, and Maintenance, while mentoring a diverse team and maintaining strong guest and corporate relations.