Director of Operations - End-to-End Hotel Excellence

Philip Morris International; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 400.000.000 - 550.000.000; Jornada completa

Descripción de la vacante

Philip Morris International invites experienced hospitality leaders to join our Hotels team as Director of Operations in Surabaya. You will collaborate with the General Manager to oversee front office, housekeeping, F&B, and other departments to ensure smooth operations and outstanding guest service.

You will drive strategic direction, manage budgets, monitor KPIs, and develop department heads while ensuring health, safety and regulatory compliance.

Formación

• Experience leading multiple hotel departments.
• Strong financial management and budgeting skills.
• Ability to implement process improvements across operations.

Responsabilidades

• Lead operational departments to align with hotel goals.
• Partner with the General Manager to execute performance-driven strategies.
• Oversee daily hotel operations and improve efficiency.
• Manage guest experiences and monitor feedback.
• Oversee budgets and cost control.
• Lead and develop department heads and teams.
• Coordinate cross-functional with sales, marketing, revenue.
• Ensure health, safety, and regulatory compliance.
• Deliver performance reports and KPIs.

Conocimientos

Leadership

Operations management

Strategic planning

Budgeting

Team development

Guest experience

Cross-functional collaboration

Risk & compliance

Data analytics

Descripción del empleo

Philip Morris International invites experienced hospitality leaders to join our Hotels team as Director of Operations in Surabaya. You will collaborate with the General Manager to oversee front office, housekeeping, F&B, and other departments to ensure smooth operations and outstanding guest service.

You will drive strategic direction, manage budgets, monitor KPIs, and develop department heads while ensuring health, safety and regulatory compliance.