Director of Hotel Operations & Guest Experience

Pt Diansarana Berlian Motors; Surabaya ꦱꦸꦫꦧꦪ; Presencial; IDR 300.000.000 - 420.000.000; Jornada completa

Descripción de la vacante

Hilton in Surabaya, Indonesia, seeks a Warehouse Manager-Director of Operations to oversee front office, housekeeping, F&B and other key departments. The role drives strategic direction, efficiency, and guest satisfaction while managing budgets and risk.

Responsibilities include leading department heads, ensuring regulatory compliance, and delivering data-driven insights through KPIs. A hospitality degree, English fluency, and experience with PMS are preferred for this critical leadership

Formación

• Requires a degree in hospitality management or related field.
• Experience in large-scale conference/events and F&B operations preferred.
• Strong ability to lead, engage, and develop high-performing teams.
• Proficient budgeting, forecasting, cost control, and financial analysis.
• Familiar with hotel PMS and operational software.

Responsabilidades

• Lead operational departments to align with hotel goals.
• Oversee daily hotel operations to ensure guest satisfaction.
• Drive cost controls and profitability without compromising quality.
• Develop and coach department heads and teams.

Conocimientos

Leadership

Strategic direction

Budgeting

Guest-centric approach

Educación

Bachelor's degree in Hospitality Management

Herramientas

Hotel PMS

Descripción del empleo

Hilton in Surabaya, Indonesia, seeks a Warehouse Manager-Director of Operations to oversee front office, housekeeping, F&B and other key departments. The role drives strategic direction, efficiency, and guest satisfaction while managing budgets and risk.

Responsibilities include leading department heads, ensuring regulatory compliance, and delivering data-driven insights through KPIs. A hospitality degree, English fluency, and experience with PMS are preferred for this critical leadership