Hotel General Manager: Strategy, Sales & Guest Experience

Pt Unichem Candi Indonesia; Sidoarjo; On-site; IDR 1,500,000,000 - 3,500,000,000; Full time

Job summary

JW Marriott Hotel Surabaya seeks a General Manager to lead all aspects of hotel operations, guest satisfaction, human resources, finance, and revenue generation. The role requires strategic oversight, strong leadership, and a track record in property management and sales leadership within Indonesia or Asia Pacific.

The GM will partner with owners and local officials to drive brand positioning and profitability.

Qualifications

• 2-year or 4-year degree in business, hotel, or related field.
• Proven experience in hotel leadership and operations management.
• Strong leadership, sales, marketing, and financial acumen.

Responsibilities

• Develop and implement business strategy to maximize guest satisfaction, profitability, and market share.
• Lead execution of business plans and ensure alignment with brand strategy.
• Oversee sales and marketing initiatives to drive revenue and demand.
• Manage talent and organizational capability across the property.
• Oversee employee relations and maintain a fair, engaging work environment.

Skills

Leadership

Sales & Marketing

Financial acumen

Strategic thinking

Education

2-year degree in Business Administration/Hotel Management

4-year bachelor's degree in Business Administration/Hotel Management

Job description

JW Marriott Hotel Surabaya seeks a General Manager to lead all aspects of hotel operations, guest satisfaction, human resources, finance, and revenue generation. The role requires strategic oversight, strong leadership, and a track record in property management and sales leadership within Indonesia or Asia Pacific.

The GM will partner with owners and local officials to drive brand positioning and profitability.