Hotel GM: Strategy, Sales & Guest Experience Leader

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 1,200,000,000 - 2,000,000,000; Full time

Job summary

JW Marriott Hotel Surabaya seeks a General Manager to lead all aspects of the property’s operations, including guest and employee satisfaction, HR, financial performance, and revenue generation. This role ensures service strategy adoption, drives market share, and maintains strong relationships with local officials and stakeholders.

The ideal candidate has extensive hotel leadership experience across Asia Pacific, with proven sales and marketing expertise, F&B flair, and strong financial acumen

Qualifications

• Bachelor degree or higher in a relevant field; 8 years’ experience in management operations, sales & marketing, finance & accounting, or related area.
• Alternatively, 4-year degree with 6 years’ relevant experience.

Responsibilities

• Stays current with industry trends and leads strategic business planning for the property.
• Executes plans to maximize guest satisfaction and profitability.
• Leads revenue management, owner relations, and public relations to drive brand success.

Skills

Hotel operations

Sales & marketing leadership

Financial acumen

People management

Strategic planning

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

JW Marriott Hotel Surabaya seeks a General Manager to lead all aspects of the property’s operations, including guest and employee satisfaction, HR, financial performance, and revenue generation. This role ensures service strategy adoption, drives market share, and maintains strong relationships with local officials and stakeholders.

The ideal candidate has extensive hotel leadership experience across Asia Pacific, with proven sales and marketing expertise, F&B flair, and strong financial acumen