Full-Stack Engineer (Web & Mobile) - Ai/Iot + Travel Ready

Pt Unichem Candi Indonesia; Sidoarjo; On-site; IDR 1,500,000,000 - 3,500,000,000; Full time

Job summary

JW Marriott Hotel Surabaya seeks a General Manager to lead all aspects of hotel operations, guest satisfaction, human resources, finance, and revenue generation. The role requires strategic oversight, strong leadership, and a track record in property management and sales leadership within Indonesia or Asia Pacific.

The GM will partner with owners and local officials to drive brand positioning and profitability.

Qualifications

• 2-year or 4-year degree in business, hotel, or related field.
• Proven experience in hotel leadership and operations management.
• Strong leadership, sales, marketing, and financial acumen.

Responsibilities

• Develop and implement business strategy to maximize guest satisfaction, profitability, and market share.
• Lead execution of business plans and ensure alignment with brand strategy.
• Oversee sales and marketing initiatives to drive revenue and demand.
• Manage talent and organizational capability across the property.
• Oversee employee relations and maintain a fair, engaging work environment.

Skills

Leadership

Sales & Marketing

Financial acumen

Strategic thinking

Education

2-year degree in Business Administration/Hotel Management

4-year bachelor's degree in Business Administration/Hotel Management

Job description

Job Description

**Additional Information**
**Job Number**
**Job Category** Property Leadership
**Location** Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
Set in the heart of business and shopping district of Surabaya, JW Marriott Hotel Surabaya offer a total of 410 rooms with exquisite European decor, outdoor pool and a fitness centre. Within the hotel are 7 Food & Beverage outlets including 4 signature restaurants with various taste from Japanese, Chinese, and French. The hotel has 15 events rooms with a total of 35,176 sq ft event space.
JW Marriott Hotel Surabaya is a 5-minute walk from Tunjungan Plaza shopping mall and a 45-minute drive from Juanda International Airport.
**JOB SUMMARY**
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
**CANDIDATE PROFILE**
In addition to the position requirements described above, the ideal candidate for this role would have previous work experience in Indonesia or Asia Pacific as a General Manager. The successful candidate will have proven experience leading hotel operations and demonstrated strong sales & marketing leadership, food & beverage flair and strong financial acumen.
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
**JOB SPECIFIC TASKS**
**Business Strategy Development**
Stays current with industry trends and monitors strengths of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.
**Business Strategy Execution**
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
**Sales and Marketing**
Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
**Talent Management and Organizational Capability**
Carries. (Full text includes large).
**Employee and Labor Relations**
Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (