Front Office Manager

Sango Hotel Management; Kemayoran; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Sango Hotel Management in Jakarta is seeking an experienced Front Office Manager to lead daily operations of the front desk in a luxury, 5-star environment. You will oversee guest services, reservations, and lobby operations to ensure a seamless guest experience.

The ideal candidate has at least 3 years of Front Office Manager experience in a luxury hotel, strong leadership, excellent communication, and a professional, customer-oriented approach in a fast-paced setting.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Minimum 3 years of Front Office Manager experience in a 5-star hotel.
• Strong leadership and communication skills.
• Proficient in English, written and spoken.
• Familiar with PMS and hotel operational systems.

Skills

Leadership

Communication

Team-building

Customer-oriented

English proficiency

Work under pressure

Organizational skills

Education

Bachelor's degree in Hospitality Management

Tools

PMS

Job description

General Requirements

• Minimum Bachelor's Degree (S1) in Hospitality Management, Hotel Management, or a related field.
• Minimum 3 years of experience as a Front Office Manager in a 5-star hotel.
• Strong leadership, managerial, and team-building skills.
• Excellent communication and interpersonal skills.
• Proficient in English, both written and spoken.
• Familiar with Property Management Systems (PMS) and hotel operational systems.
• Well-groomed, professional, confident, and customer-oriented.
• Strong organizational skills with the ability to work under pressure in a dynamic hotel environment.