Leader Hotel

PT Dua Rajawali Perkasa Network; Jakarta Utara; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Dua Rajawali Perkasa Network in Indonesia is seeking a Hotel Supervisor to oversee Housekeeping and Front Office staff, ensuring SOP compliance and high guest service standards. You will groom staff, manage attendance, and coordinate with HRD, Finance, and Maintenance to keep operations smooth.

Ideal candidates have 4+ years in hospitality, 2+ years in a supervisory role, strong communication skills, and fluency in Indonesian with working English. Flexibility for weekends is required.

Qualifications

• Training or certification in hospitality, management, or tourism.
• Minimum 4 years work experience in the hospitality industry.
• Minimum 2 years experience in a supervisory or managerial position.
• Experience in hotel operations such as front office or housekeeping is an advantage.
• Excellent communication skills, both verbal and written.
• Ability to lead teams and manage employees from diverse backgrounds.
• Time management and problem-solving skills.
• Understanding of guest service standards and customer satisfaction.
• Ability to work under pressure and resolve issues effectively.
• Basic computer skills and knowledge of hotel reservation systems.
• Proficiency in Indonesian language.
• Ability to communicate in English (minimum passive, active preferred).
• Professional appearance, neat and courteous.
• Honest, responsible, and possessing high integrity.
• Flexible working hours, including weekends and holidays.

Responsibilities

• Supervise and manage Housekeeping and Front Office staff operations.
• Groom and enforce appearance standards of staff per SOPs.
• Discipline staff regarding attendance and punctuality.
• Train employees to implement SOPs.
• Handle guest complaints professionally.
• Ensure rooms are ready for sale with needed amenities.
• Review Night Audit reports and report findings.
• Maintain hotel assets and prevent losses.
• Coordinate with HRD on HR issues.
• Coordinate with Finance regarding financial reporting.
• Coordinate with Maintenance on out-of-order rooms and repairs.
• Willing to be placed at all DENZ Hotels locations.

Skills

Leadership

Communication

Problem-solving

Time management

Guest service standards

Indonesian language

English language

Integrity

Flexibility

Education

Hospitality management certification

Tools

Hotel reservation systems

Job description

This role is responsible for supervising and managing Housekeeping and Front Office staff operations in a hotel environment, ensuring compliance with standard operating procedures and maintaining high standards of guest service and facility management.

Key responsibilities

Responsible for grooming and appearance standards of Housekeeping and Front Office staff in accordance with applicable SOPs

Responsible for discipline of Housekeeping and Front Office staff related to work attendance and punctuality

Supervise and train employees to implement applicable SOPs

Handle guest complaints effectively and professionally

Ensure hotel areas remain clean and hotel rooms are ready for sale with all necessary amenities

Review Night Audit reports and report them accurately

Maintain all hotel assets in good condition and prevent actions that cause hotel losses

Coordinate with HRD division regarding human resource issues

Coordinate with Finance division regarding hotel financial reporting

Coordinate with Maintenance division regarding out-of-order rooms and repairs and maintenance of all hotel support facilities

Willing to be placed at all DENZ Hotels locations

About you

Preferred: training or certification in hospitality, management, or tourism

Minimum 4 years work experience in the hospitality industry

Minimum 2 years experience in a supervisory or managerial position

Experience in hotel operations such as front office, housekeeping, F&B, or event management is an advantage

Excellent communication skills, both verbal and written

Ability to lead teams and manage employees from diverse backgrounds

Time management and problem-solving skills

Understanding of guest service standards and customer satisfaction

Ability to work under pressure and resolve issues effectively

Basic computer skills and knowledge of hotel reservation systems

Proficiency in Indonesian language

Ability to communicate in English (minimum passive, active preferred)

Professional appearance, neat and courteous

Honest, responsible, and possessing high integrity

Flexible working hours, including weekends and holidays