Assistant Front Office Manager - Park Hyatt Jakarta

Park Hyatt; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Park Hyatt Jakarta seeks an experienced hospitality professional to assist the Front Office Manager in delivering courteous and efficient service across the department. You will help maintain room standards, manage VIP arrivals, and coordinate with Housekeeping and Engineering to ensure seamless guest experiences.

The role requires leadership, a strong guest-service mindset, and solid understanding of luxury hotel operations.

Qualifications

• Indonesian nationality with a degree in Hospitality or Business Management.
• Minimum 2 years experience in a similar position in 5-star International Hotel Chain.
• Previous experience in Luxury Hotel or international experience is advantageous.
• Strong leadership and business acumen.
• Excellent English communication skills, strong guest service mindset and people management & development skills.

Responsibilities

• Assists Front Office Manager in efficiently managing the department with courteous, professional and flexible service.
• Monitor room standards and advise corrective actions as needed.
• Ensure strict control of room keys by Assistant Front Office Manager.
• Assist in securing external guest accommodation in overbooking situations.
• Ensure public areas are clean and up to standard.
• Oversee VIP arrivals and ensure rooms are prepared with welcome amenities.

Education

Hospitality/Business Management degree

Leadership

People management & development

English communication skills

Job description

Organization- Park Hyatt Jakarta

Summary

• Assists Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.
• To ensures all Assistant Front Office Manager implement the strict control of room keys.
• To assist in securing external guest accommodation overbooking situations.
• To ensure public areas are clean and up to standard.
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP’s in - house and arrivals are strictly adhered to.
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS
• Understands rate structure and promotional rates available.
• Understands the sequence of duties related to any VVIP visits.Accords protocol with any VVIP visits.
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general “be one step ahead “where appropriate.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

Qualifications

• Indonesian Nationality with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills