Front Office Manager

Pakubuwono; Jakarta Selatan; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Pakubuwono is expanding into the hospitality industry with a new hotel project in Jakarta. We are seeking an experienced Front Office Manager to lead guest services and oversee the Front Office team, ensuring the highest standards of hospitality and guest satisfaction.

Ideal candidates hold a Diploma or Bachelor's in Hospitality and have 3+ years in a similar role within a star-rated hotel. English fluency is required; additional languages are a plus.

Qualifications

• Diploma (D3) or Bachelor's degree (S1) in Hospitality Management, Tourism, or related field.
• At least 3 years in the same role or as Assistant Front Office Manager in a star-rated hotel.

Responsibilities

• Oversee daily Front Office operations including Reception, Concierge, Bell Desk, Reservations, and related functions.
• Maintain highest standards of guest service to ensure satisfaction and loyalty.
• Prepare staff schedules, conduct training, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate with Housekeeping and Sales & Marketing to ensure smooth hotel operations.
• Monitor budget and strive to meet occupancy and revenue targets set by management.

Skills

Leadership

Communication

Interpersonal skills

Guest service

English language

Appearance

Pressure handling

Education

Diploma or Bachelor in Hospitality

Tools

Opera PMS

VHP PMS

Job description

Pakubuwono is expanding into the hospitality industry through an exciting new hotel project in Jakarta. We are seeking an experienced and passionate professional to join our team as a Front Office Manager and lead our guest services operations.

Key Qualifications:

• Education: Minimum Diploma (D3) or Bachelor’s Degree (S1) in Hospitality Management, Tourism, or a related field.
• Experience: At least 3 years of experience in the same position or as an Assistant Front Office Manager in a star-rated hotel.

Technical Skills:

• Proficient in Hotel Property Management Systems (PMS) such as VHP, Opera, or similar hotel operating systems.
• Strong leadership and managerial abilities, with excellent communication and interpersonal skills.
• Able to work under pressure while maintaining a strong focus on guest satisfaction.
• Language: Fluent in spoken and written English (proficiency in additional foreign languages is an advantage).
• Appearance: Well-groomed, professional in appearance, and possesses a positive, service-oriented attitude.

Key Responsibilities:

• Oversee the daily operations of the Front Office Department, including Reception, Concierge, Bell Desk, Reservations, and other related functions.
• Ensure the highest standards of guest service to maintain guest satisfaction and loyalty.
• Prepare staff schedules, conduct regular training sessions, and evaluate team performance.
• Handle guest complaints professionally and provide effective solutions.
• Coordinate closely with other departments, particularly Housekeeping and Sales & Marketing, to ensure smooth hotel operations.
• Monitor the department’s budget and achieve occupancy and revenue targets set by management.