General Manager

Global Expat Recruiting; Nusa Tenggara Barat; Vor Ort; IDR 55.800.000 - 89.280.000; Vollzeit

Zusammenfassung

Global Expat Recruiting represents a boutique resort in Lombok with about 15 rooms and a busy, wellness-focused restaurant. The role requires Indonesian nationals and English fluency, leading a small team, and delivering exceptional guest experiences.

You will actively engage in guest relations, ensure personalized service, and drive revenue initiatives while maintaining a welcoming, high-standard environment for guests.

Qualifikationen

• Strong leadership to guide a small, dedicated team.
• Excellent English, both spoken and written.
• Experience in boutique resort or high-touch hospitality.
• Ability to handle guest complaints with poise and solutions.
• Proactive with revenue-generating initiatives and guest experience.
• Well-presented, sociable and excellent PR skills.

Kenntnisse

Leadership

Guest service

People development

Communication

Team building

English proficiency

Boutique resort experience

Problem solving

Proactive

Jobbeschreibung

Our client is a boutique resort in Lombok with a relatively small inventory of -/+ 15 rooms.

Despite its intimate size, the resort features a busy, well-established restaurant and a strong focus on yoga and wellness.

Please note that this position is available for Indonesian Nationals only.

Profile

• Coming from F&B background


• Previous #1 experience not a must, also a current #2 would be considered


• Experience working in boutique resort environment


• Excellent English both spoken and written


• Hands-on and able to lead a small, but dedicated team


• Able to prioritize and asses guest complaints


• Actively involved in ensuring excellent guest experience and innovative in revenue generating efforts


• Well presented, sociable, good PR skills, will be "the face" of the resort


• Highly interactive, people friendly, sensitive to staff needs and a great team player


• Guest focused and engaging, passionate about service and personalized guest experience


• Passion for people development and customer care


• Good communication and interpersonal skills


• Team player, team builder


• Strong leadership skills - able to set the direction, motivate and lead the team


• Highly organized and efficient


• Strong decision making and problem solving skills, even when under pressure


• Outgoing pleasant personality


• Proactive and result driven


• High attention to detail