Hospitality Manager

Meratus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Meratus Group is seeking a capable operations professional to oversee end-to-end maritime passenger services across shore terminals and fleet vessels, ensuring top-tier service standards, food quality, vendor coordination, and smooth embarkation/debarkation operations.

The role requires a Bachelor's degree in Hospitality, Maritime, or Business Management and 3–5 years in maritime, hotel, or cruise passenger services, with strong leadership and reporting skills.

Qualifications

• Bachelor's degree in Hospitality, Maritime, or Business Management.
• 3–5 years experience in maritime, hotel, or cruise passenger services.
• Strong leadership, vendor management, and operational reporting skills.

Responsibilities

• Service & Facility Ops: Enforce service checklists, maintain shore/ship facilities, verify entertainmentsystems, and coordinate insurance claims.
• Terminal & Passenger Handling: Manage passenger/vehicle flow during boarding, VIP manifests, and standby medical teams.
• Logistics & Vendors: Audit food supply quantity/quality, select monthly menus, coordinate vessel berthing schedules, and manage waste disposal.
• Strategy & Reporting: Plan terminal promotional events and compile daily/monthly performance & cost-evaluation reports.

Skills

Leadership

Vendor management

Operational reporting

Education

Bachelor's degree in Hospitality, Maritime, or Business Management

Job description

Meratus Group is a leading integrated maritime and logistics operator in Indonesia, pioneering innovative solutions that drive efficiency and sustainability in the industry. With a rich history dating back to 1957, Meratus has evolved into a powerhouse, operating over 45 shipping routes, a fleet of 100 vessels, and a network of container terminals and logistics centers.

At Meratus, we are committed to digitalization, innovation, and transformation, ensuring seamless logistics and maritime services across Indonesia and Southeast Asia. Our customer-centric approach and agile operations empower businesses to navigate complex supply chain challenges with confidence.

We take pride in fostering a dynamic and inclusive workplace, where talented professionals can thrive and contribute to shaping the future of maritime logistics. Join us and be part of a team that is redefining industry standards while making a meaningful impact on global trade and sustainability.

Position Overview

Oversee end-to-end maritime passenger services across shore terminals and fleet vessels, ensuring top-tier service standards, food quality, vendor coordination, and smooth embarkation/debarkation operations

Responsibilities

• Service & Facility Ops: Enforce service checklists, maintain shore/ship facilities, verify entertainmentsystems, and coordinate insurance claims.
• Terminal & Passenger Handling: Manage passenger/vehicle flow during boarding, VIP manifests, andstandby medical teams.
• Logistics & Vendors: Audit food supply quantity/quality, select monthly menus, coordinate vesselberthing schedules, and manage waste disposal.
• Strategy & Reporting: Plan terminal promotional events and compile daily/monthly performance & cost-evaluation reports.

Requirements

• Bachelor's degree in Hospitality, Maritime, or Business Management.
• 3–5 years experience in maritime, hotel, or cruise passenger services.
• Strong leadership, vendor management, and operational reporting skills.