Hospitality Learning & Development Lead (Bali & Lombok)

Artisan; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Artisan Group in Bali is seeking a Learning and Development Manager for hospitality to design and deliver the group-wide training programme across service, kitchen and bar. Based at the Ungasan office, you will regularly travel to Papi Sapi Bali and Lombok.

You will build rolling training plans, run sessions for managers and frontline teams, and track progress to close gaps in standards and knowledge.

Qualifications

• Hands-on hospitality experience in service, kitchen or bar.
• Strong knowledge of food and beverage.
• Proven ability as a trainer, not just an operator.
• Understanding of how adults learn and adapt teaching styles.

Responsibilities

• Build rolling training plans two weeks to one month ahead, shaped by operational needs.
• Deliver sessions across all departments and all venues.
• Use SOP-based sessions, scenario work, quizzes, games, practical tests, tastings and short floor briefings.
• Lead manager and supervisor level training in boardroom environments.
• Cover topics such as sequence of service, hospitality standards, wine service and knowledge, food knowledge, guest scenarios and problem solving.
• Track who has been trained on what, and follow up on gaps.
• Work with venue managers and heads of department to identify where standards are slipping.

Skills

Hands-on hospitality

F&B knowledge

Trainer ability

Adult learning

Job description

Artisan Group in Bali is seeking a Learning and Development Manager for hospitality to design and deliver the group-wide training programme across service, kitchen and bar. Based at the Ungasan office, you will regularly travel to Papi Sapi Bali and Lombok.

You will build rolling training plans, run sessions for managers and frontline teams, and track progress to close gaps in standards and knowledge.