Hospitality L&D Lead — Elevate Service & Leadership

The Ritz-Carlton Hotel Company, L.L.C.; Provinsi Bali; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. Bali location seeks a Training Manager to drive the development and delivery of employee training aligned with the property’s mission and luxury standards.

You will design, implement, and facilitate both custom and corporate programs while ensuring training translates into measurable improvements in service quality and guest satisfaction. You will collaborate with property leadership to assess needs, manage budgets, and promote the company philosophy across

Qualifications

• Holds a 2-year degree in HR, hotel or related field with trainer certification.
• Or a 4-year degree in HR, hotel/hospitality or related major with trainer certification.

Responsibilities

• Administers employee training programs and informs staff about offerings.
• Promotes guest hospitality and service excellence through training.
• Identifies behaviors that improve service and leads ongoing training initiatives.
• Collaborates with leadership to align training with business goals and budget.
• Measures training effectiveness to demonstrate ROI and transfer to operations.

Skills

Training delivery

Leadership

Communication

Needs assessment

Education

2-year degree in HR/Hotel/Business

4-year bachelor’s degree in HR/Hospitality

Job description

The Ritz-Carlton Hotel Company, L.L.C. Bali location seeks a Training Manager to drive the development and delivery of employee training aligned with the property’s mission and luxury standards.

You will design, implement, and facilitate both custom and corporate programs while ensuring training translates into measurable improvements in service quality and guest satisfaction. You will collaborate with property leadership to assess needs, manage budgets, and promote the company philosophy across