French-Speaking Client Support Specialist – Bali

Tp; Indonesia; Hybrid; IDR 111,600,000 - 178,560,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health insurance

Paid time off

Flexible working arrangements

Career growth opportunities

Vibrant work environment

Job summary

Tp in Bali is seeking a Client Support Specialist to join the Denpasar-based operations team. You will deliver exceptional client support across channels, ensuring seamless service delivery and prompt issue resolution in a hybrid work setting.

The role emphasizes collaboration with Sales and Operations, maintaining CRM accuracy, and proactively identifying client needs to suggest improvements. Experience in hospitality is a plus.

Qualifications

• Previous experience in a client support or customer service role is required.
• Excellent communication and interpersonal skills, with a professional demeanor.
• Strong problem-solving capabilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively both independently and as part of a team in a hybrid setting.
• Knowledge of the tourism or hospitality industry in Bali is a plus.

Responsibilities

• Manage inbound client communications via phone, email, and portal.
• Assist clients with inquiries related to their accounts, services, and billing.
• Troubleshoot and resolve client issues in a timely and effective manner.
• Coordinate with internal departments (e.g., Sales, Operations) to address client requests.
• Maintain accurate client records and update the CRM system regularly.
• Proactively identify client needs and suggest relevant solutions or service enhancements.

Skills

Client support

Customer service

Communication

Problem solving

Tools

CRM software

Office applications

Job description

Tp in Bali is seeking a Client Support Specialist to join the Denpasar-based operations team. You will deliver exceptional client support across channels, ensuring seamless service delivery and prompt issue resolution in a hybrid work setting.

The role emphasizes collaboration with Sales and Operations, maintaining CRM accuracy, and proactively identifying client needs to suggest improvements. Experience in hospitality is a plus.