Head of Villa Hosts & Guest Experience

Cabo Bali; Provinsi Bali; On-site; IDR 1,070,473,000 - 1,427,297,000; Full time

Job summary

Cabo Bali is seeking a Head of Hosts to own the guest experience across our Bali villas. You will lead the host team across Uluwatu, Bingin, Pecatu, Ungasan, Canggu and Pererenan, setting high standards and ensuring seamless stays from pre-arrival to departure.

As a senior hospitality leader, you will drive guest satisfaction, manage escalations, and collaborate with housekeeping, maintenance, and revenue to maintain peak service levels across our portfolio.

Qualifications

• Senior hospitality experience — villas, boutique hotels or luxury resorts.
• You have led a team, not just been on one.
• Excellent spoken and written English and Bahasa Indonesia.
• Calm under pressure, and genuinely bothered by a 4.8

Responsibilities

• Lead, roster and train the villa host team across the portfolio
• Own guest experience end to end — pre-arrival, check-in, in-stay, departure
• Set and audit service standards, and fix them when they slip
• Handle escalations calmly and quickly, day or night
• Own the guest review score and the response to every review
• Work closely with housekeeping, maintenance and revenue so the guest never sees the seams

Skills

Team leadership

Hospitality experience

English proficiency

Bahasa Indonesia proficiency

Under pressure calm

Job description

Cabo Bali is seeking a Head of Hosts to own the guest experience across our Bali villas. You will lead the host team across Uluwatu, Bingin, Pecatu, Ungasan, Canggu and Pererenan, setting high standards and ensuring seamless stays from pre-arrival to departure.

As a senior hospitality leader, you will drive guest satisfaction, manage escalations, and collaborate with housekeeping, maintenance, and revenue to maintain peak service levels across our portfolio.