Head of Operational

Stella Maris International; Indonesia; Hybrid; IDR 180,000,000 - 280,000,000; Full time

Job summary

Stella Maris International in Indonesia seeks a strategic Head of Operations to lead non-academic functions, overseeing Purchasing, GA, HR, and QA, and managing vendor relationships to drive efficiency and service excellence.

You will develop and implement operational procedures, manage budgeting, and ensure compliance with quality standards, including ISO 9001 familiarity, to support school growth.

Qualifications

• Bachelors degree in Business Administration, Management, Supply Chain, or related field.
• Minimum 5 years of experience in operations or purchasing management.
• Proven experience in procurement and vendor management.
• Strong leadership and organizational skills.
• Familiarity with ISO 9001 or quality management systems is a plus.

Responsibilities

• Supervise and provide direction to the Purchasing, GA, HR, and QA teams.
• Oversee end-to-end procurement processes, including vendor selection, purchasing planning, contract management, and budget control.
• Ensure timely and efficient acquisition of goods and services in line with school needs and policies.
• Develop and implement operational procedures, service level agreements, and performance indicators for all units.
• Manage daily non-academic operations, ensuring compliance with internal standards and regulations.
• Lead improvement initiatives to streamline workflows and improve service delivery across departments.
• Coordinate with school leadership on planning, budgeting, and resource allocation.
• Monitor compliance with quality and safety standards, and lead internal audits when needed.

Skills

Leadership

Procurement management

Vendor management

Quality management awareness

Communication skills

Problem-solving mindset

Education

Bachelora0Degree in Business Administration, Management, Supply Chain, or related field

Job description

We are seeking a strategic and experienced Head of Operations to lead and optimize all non-academic operations across our school environment. With expertise in operational management, procurement, and vendor management, you will be responsible for directing the Purchasing, General Affairs (GA), HR, and Quality Assurance (QA) teams. This role is crucial in ensuring efficient procurement processes, compliance with quality standards, and the alignment of operational strategy and budgeting to support the school's growth and service excellence.

Requirements & Responsibilities:

Qualifications:

• Bachelor’s degree in Business Administration, Management, Supply Chain, or a related field (Master’s degree is a plus).
• Minimum 5 years of experience in operations or purchasing management, ideally in an educational or service organization.
• Proven experience in procurement and vendor management.
• Strong leadership and organizational skills with the ability to manage multiple departments effectively.
• Familiarity with ISO 9001 or quality management systems is a plus.
• High attention to detail, problem-solving mindset, and strong communication skills.

Responsibilities:

• Supervise and provide direction to the Purchasing, GA, HR, and QA teams.
• Oversee end-to-end procurement processes, including vendor selection, purchasing planning, contract management, and budget control.
• Ensure timely and efficient acquisition of goods and services in line with school needs and policies.
• Develop and implement operational procedures, service level agreements, and performance indicators for all units.
• Manage daily non-academic operations, ensuring compliance with internal standards and regulations.
• Lead improvement initiatives to streamline workflows and improve service delivery across departments.
• Coordinate with school leadership on planning, budgeting, and resource allocation.
• Monitor compliance with quality and safety standards, and lead internal audits when needed.