Head of NOC – Telco Network Operations Leader

PT.Sokka Tama Fiber; Bekasi; On-site; IDR 90,000,000 - 130,000,000; Full time

Job summary

PT.Sokka Tama Fiber is seeking an experienced Head of Network Operations Center (NOC) to lead daily NOC operations, ensuring network reliability and service performance. The role includes overseeing 24/7 monitoring, incident handling, and coordinating with Field Operations and Technical Support to deliver high-quality services.

The candidate will develop SOPs, monitor KPIs, and present performance reports to Management, while guiding NOC personnel and driving continuous improvement across the

Qualifications

• Bachelor's degree in a related field.
• 7–10 years in Network Operations, Telecommunications, ISP, or related industries.
• 3+ years in a managerial or leadership position within NOC.
• Strong IP networking, routing, switching, and transmission knowledge.
• Experience with network monitoring tools (NMS) and incident management.
• Good knowledge of MikroTik, Cisco, Juniper or equivalent.
• Proven ability to manage SLA/KPI and operational reporting.
• Leadership, analytical thinking, decision-making and problem-solving skills.
• Ability to work under pressure and coordinate cross-functionally.

Responsibilities

• Lead, manage, and supervise daily NOC operations to ensure availability and performance.
• Oversee 24/7 network monitoring, incident detection, troubleshooting, and escalation.
• Coordinate with Field Operations, Technical Support, and related departments.
• Establish and monitor SLA, KPI, uptime, and incident response times.
• Develop SOPs and continuous improvement initiatives for NOC activities.
• Analyze network performance and implement preventive and corrective actions.

Skills

Network Operations

Team Leadership

Incident Management

Troubleshooting

SLA Management

KPI Monitoring

NMS Tools

IP Networking

MikroTik

Cisco

Juniper

Vendor Coordination

Operational Reporting

Education

Bachelor's Degree in Telecommunications / Electrical / Computer / IT

Job description

PT.Sokka Tama Fiber is seeking an experienced Head of Network Operations Center (NOC) to lead daily NOC operations, ensuring network reliability and service performance. The role includes overseeing 24/7 monitoring, incident handling, and coordinating with Field Operations and Technical Support to deliver high-quality services.

The candidate will develop SOPs, monitor KPIs, and present performance reports to Management, while guiding NOC personnel and driving continuous improvement across the